{"id":2619752,"url":"https://alion.io/job/gravity-haus-front-desk-supervisor-closingevening-shift","title":"Front Desk Supervisor - Closing/Evening shift","company":{"id":2220811,"name":"Gravity Haus","domain":"gravityhaus.com","url":"https://alion.io/company/gravityhaus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Truckee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-14T23:07:59Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T06:59:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nGravity Haus is seeking an energetic and service-driven Haus Experience Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.\nPosition Hours: Closing/evening shift - 11:30 A.M-8:00 P.M and 2:30 P.M-11 P.M.\nKey Responsibilities\nFront Desk Operations\nSupport daily front desk operations including check-in/out, key creation, room assignments, and guest communications.\nEnsure the team follows all service protocols and hospitality standards.\nMonitor and manage room blocking, special requests, early arrivals, and VIP needs.\nUse PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks.\nAssist with billing questions, corrections, and resolution of guest issues.\nMaintain a welcoming, organized, and efficient lobby and front desk environment.\nTeam Leadership & Training\nAssist in hiring, onboarding, supervising, and training Front Desk Specialists.\nHelp create staffing schedules based on business needs.\nConduct coaching conversations, performance feedback, and disciplinary actions as needed.\nSupport team development, morale, and alignment with company standards.\nGuest Experience\nDeliver anticipatory, high-touch guest service throughout the stay.\nSupport pre-arrival planning and communications to personalize each visit.\nHelp resolve escalated guest concerns with professionalism and empathy.\nPromote hotel services, amenities, and local recommendations.\nCross-Department Collaboration\nCommunicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests.\nCoordinate with Maintenance for timely resolution of in-room issues.\nSupport F&B, Membership, and Events teams to provide seamless experiences across the property.\nMember Support\nIntroduce guests to Gravity Haus membership benefits and community events.\nPrepare personalized member welcome notes, VIP touches, and itineraries.\nAssist local and visiting members with questions, access, or amenity usage.\nUphold community standards and ensure a safe, welcoming space for all members.\nWhat We’re Looking For\n1+ years of hotel front desk or hospitality experience preferred.\nPrior supervisory experience is a plus but not required with strong leadership qualities.\nStrong communication skills and comfort using hotel/PMS platforms.\nA guest-first mindset and genuine enthusiasm for hospitality.\nThrive in a fast-paced environment and solve problems calmly and creatively.\nBuild strong working relationships across departments and collaborate naturally.\nStay organized, think ahead, and manage shifting priorities with ease.\nInspire teamwork and help others grow through coaching and real-time feedback.\nAbility to work a flexible schedule including weekends and holidays.\nComfort using hospitality systems (PMS, OpenTable, Slack, or similar).\nA passion for the outdoors, wellness, and a sustainable lifestyle.\nPhysical Requirements\nAbility to stand for extended periods.\nAbility to lift up to 50 lbs occasionally.\nFlexibility to work weekends, holidays, and varying shifts as needed.\nAbout Gravity Haus\nGravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play - all rooted in the spirit of the outdoors and intentional living.\nAt the heart of everything we do are our core values, which guide our culture, service, and growth:\nKeep Growing\nBring Others Along\nCreate Powerful Moments\nBe “All-In” + Go the Distance\nMake it Better than You Found It\nWe’re looking for team members who share these values and want to make a meaningful impact in both their work and community.\nWhat We Can Offer You\nWhen you join Gravity Haus, you’re not just taking a job - you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.\nSalary Description\n$25.00-$28.00/hr","description_format":"text","description_chars":4334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Outdoor Sports"],"lifecycle":[{"event":"open","at":"2026-10-15T13:02:39Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.945,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/gravity-haus-front-desk-supervisor-closingevening-shift","json_url":"https://alion.io/job/gravity-haus-front-desk-supervisor-closingevening-shift.json","meta":{"generated_at":"2026-10-20T12:16:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2220811},"rest":"https://alion.io/mcp/rest/get_company?id=2220811"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgravity-haus-front-desk-supervisor-closingevening-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgravity-haus-front-desk-supervisor-closingevening-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgravity-haus-front-desk-supervisor-closingevening-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gravity-haus-front-desk-supervisor-closingevening-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgravity-haus-front-desk-supervisor-closingevening-shift"}]}