{"id":2747884,"url":"https://alion.io/job/gray-swan-ai-it-operations-specialist","title":"IT Operations Specialist","company":{"id":178416,"name":"Gray Swan AI","domain":"grayswan.ai","url":"https://alion.io/company/gray-swan-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Workspace","optional":false},{"name":"Notion","optional":false},{"name":"Okta","optional":false},{"name":"Red Teaming","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-16T22:17:45Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-30T15:56:52Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Gray Swan\nGray Swan is on a mission to empower the world to use AI safely and securely. We evaluate AI models for the leading frontier labs along with building real-time threat detection and adaptive adversarial red teaming agents for enterprise teams deploying AI.\nWe're a team of approximately 50 people, well-funded and growing quickly. Our work directly influences how the world deploys AI agents and systems at scale.\nLearn more about how we work.\nThe Role\nWe’re looking for an IT Support Specialist who enjoys solving technical problems and helping people do their best work. You’ll support employees in the office and remotely, administer core workplace tools, maintain conference room technology, and manage our laptop fleet.\nThe ideal candidate combines strong technical troubleshooting skills with a customer-focused approach. You communicate clearly, take ownership of issues, and make technology approachable for employees with varying levels of technical experience.\nThis role is onsite at our Pittsburgh office, four days per week. We provide relocation support.\nWhat You’ll Do\nProvide responsive, friendly technical support to both in-office and remote employees.\n\nTroubleshoot Mac hardware, macOS, applications, connectivity, and peripheral issues.\n\nAdminister Google Workspace, Slack, and Zoom, including user accounts, permissions, settings, and troubleshooting.\n\nManage employee access through Okta or another identity provider (IdP), including onboarding, offboarding, single sign-on, and multifactor authentication.\n\nMaintain Zoom Rooms and conference room hardware, including Neat devices, and resolve audio, video, and meeting connectivity issues.\n\nCreate and maintain clear troubleshooting guides, employee resources, and internal procedures in our Notion knowledge base.\n\nOrder, configure, deploy, track, and maintain the laptop fleet, including repairs, replacements, inventory, and equipment recovery.\n\nSupport employee onboarding and offboarding to ensure timely access and equipment readiness.\n\nTrack support requests, communicate progress, and follow issues through to resolution.\n\nIdentify recurring problems and improve IT processes and the employee support experience.\n\nWho You Are\nHands-on experience administering Google Workspace, Slack, and Zoom.\n\nExperience supporting Zoom Rooms and conference room hardware, including Neat devices (neat.no).\n\nExperience creating and maintaining a Notion knowledge base.\n\nStrong Mac support skills, including hardware and macOS troubleshooting.\n\nExperience administering Okta or another identity provider (IdP).\n\nStrong technical support skills and a systematic approach to diagnosing and resolving issues.\n\nExperience supporting both in-office and remote employees.\n\nA customer-focused mindset, with patience, empathy, and clear communication.\n\nExperience ordering and maintaining a laptop fleet, including procurement, deployment, inventory tracking, and lifecycle management.\n\nAbility to prioritize competing requests, work independently, and take ownership of problems through resolution.\n\nWhat success looks like\nEmployees receive dependable, helpful support; new hires have the equipment and access they need; conference rooms are ready for meetings; and our laptop inventory and IT documentation stay accurate and current.\nWhat We Offer\nWe offer a competitive compensation package designed to reward impact and incentivize growth. Our compensation philosophy is informed by our current valuation and recent industry data.\nCompensation: Base salary range of $75,000 - $120,000 plus performance-based bonus and meaningful equity package\nBenefits:\n401k with up to 4% matching\n\n28 days annual leave (vacation + holidays)\n\nHealth, dental, and vision coverage\n\nCatered lunches (Pittsburgh office)\n\nFlexible work arrangements\n\nVisa sponsorship available for exceptional candidates\n\nInterview Process\nApplication Review - We read everything.\nRecruiter Screen - We learn about you; you learn about us.\nHiring Manager Screen - Meet with the hiring manager and dive deeper into your technical recruiting experience.\nVirtual Onsite Interview - Meet members of the team and learn more about how we work.\nReference Checks - We’ll reach out to 3-5 references that you provide.\nOffer - If it’s mutual, we move fast.","description_format":"text","description_chars":4285,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Annual leave","Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Cybersecurity","LLM & Generative AI"],"lifecycle":[{"event":"open","at":"2026-10-16T23:03:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/gray-swan-ai-it-operations-specialist","json_url":"https://alion.io/job/gray-swan-ai-it-operations-specialist.json","meta":{"generated_at":"2026-10-30T20:04:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178416},"rest":"https://alion.io/mcp/rest/get_company?id=178416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgray-swan-ai-it-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgray-swan-ai-it-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgray-swan-ai-it-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gray-swan-ai-it-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgray-swan-ai-it-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2747884}},{"tool":"search_jobs","arguments":{"company":"grayswan.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2747884},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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