{"id":3400236,"url":"https://alion.io/job/grayce-graduate-technical-support-analyst-bristol","title":"Graduate Technical Support Analyst - Bristol","company":{"id":1852644,"name":"Grayce","domain":"grayce.co.uk","url":"https://alion.io/company/grayce","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:12:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T12:18:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Launch your technology career with Grayce\nLocation: Bristol - Full-time, on-site (5 days per week)\n Salary: £26,300 per annum\nAre you a graduate with a passion for technology, a natural curiosity for solving problems and the ambition to build a successful career in IT?\nGrayce is recruiting Graduate Technical Support Analysts for an exciting opportunity in Bristol, supporting business-critical technology systems within a large-scale enterprise environment.\nYou'll join Grayce as a Technology Consultant, gaining valuable hands-on experience in IT service management, technical troubleshooting and stakeholder support, while building the foundations for a long-term career in technology consulting.\nThis opportunity is ideal for someone looking to take their first step into the technology industry, develop practical technical skills and learn how technology supports the day-to-day operations of complex organisations.\nAlongside your client experience, you'll benefit from Grayce's structured professional development, industry-recognised training and dedicated career support to help you grow your confidence, capability and career.\nThe opportunity\nYou'll work as part of a technical support team, helping to maintain the systems and services that keep an organisation running effectively.\nYour responsibilities will include:\nInvestigating and resolving technical incidents and service requests, developing your troubleshooting and problem-solving skills.\nManaging and prioritising requests through an IT service management platform such as Remedy.\nSupporting users with system access, account management and technical queries.\nProcessing standard changes in line with established procedures and governance requirements.\nIdentifying when more complex issues need to be escalated and collaborating with technical specialists to resolve them.\nMaintaining accurate records and documentation to support effective service delivery.\nBuilding positive relationships with stakeholders and delivering a professional, customer-focused service.\nYou'll gain exposure to enterprise technology environments, established IT processes and the practical challenges involved in supporting business-critical systems.\nWhat we're looking for\nWe're interested in graduates who demonstrate strong potential, a genuine interest in technology and the motivation to develop their skills.\nYou'll bring:\nA degree in a STEM-related discipline or evidence of equivalent technical capability.\nA genuine interest in IT, technology systems and technical problem-solving.\nStrong analytical skills and a logical approach to investigating issues.\nConfident written and verbal communication skills, with the ability to explain information clearly.\nGood organisational skills and attention to detail.\nA proactive, adaptable approach and the ability to manage competing priorities.\nA collaborative mindset and a commitment to delivering excellent service.\nIt would be great if you also have:\nAn understanding of ITIL principles or IT service management.\nFamiliarity with Microsoft Active Directory or user access management.\nExposure to PowerShell or other scripting technologies.\nExperience using Remedy, ServiceNow or similar IT service management tools.\nDon't worry if you haven't worked with all these technologies before. We're looking for people with the right foundations, curiosity and willingness to learn.\nWhy join Grayce?\nAt Grayce, we believe potential deserves opportunity.\nFor over a decade, we've helped ambitious individuals build successful careers by combining meaningful client experience with structured training, professional development and ongoing support.\nWhen you join us, you'll benefit from:\nReal-world experience: Work with established organisations and contribute to meaningful technology projects and services.\nStructured development: Build your technical and professional capabilities through our established development programmes.\nIndustry-recognised qualifications: Access professional training and accreditations to support your development.\nDedicated career support: Benefit from coaching, mentoring and guidance throughout your journey.\nLong-term career development: Develop transferable technical, consulting and professional skills that create opportunities for future progression.\nEligibility requirements\nTo be considered, you'll need to:\nHold a minimum 2:1 undergraduate degree.\nHave the right to work in the UK without requiring visa sponsorship for at least 36 months.\nBe able to work on-site in Bristol five days per week.\nMeet the eligibility requirements for UK Security Check (SC) clearance, including the relevant nationality and UK residency requirements.\nReady to build your future in technology?\nIf you're curious, motivated and ready to turn your potential into practical experience, we'd love to hear from you.\nApply today and take the next step in your technology career with Grayce.","description_format":"text","description_chars":4904,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional 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