{"id":3768005,"url":"https://alion.io/job/grayrobinson-pc-support-specialist-2","title":"PC Support Specialist","company":{"id":2360099,"name":"GrayRobinson","domain":"gray-robinson.com","url":"https://alion.io/company/gray-robinson","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:29:56Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T06:33:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Miami office. Primary duties include end-user support of computer hardware and peripherals, as well as support of standard firm productivity software.\nThe position requires 3+ years of hands-on experience in a PC Support (or similar) role in a professional office environment. The successful candidate must have extensive experience diagnosing and resolving issues with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment. Excellent troubleshooting and problem-solving skills are required, as are a strong sense of professionalism and initiative.\nThe candidate must be customer service-oriented and able to multitask and prioritize requests to complete tasks in a timely manner. Must have expert-level knowledge of the Windows operating system and solid working knowledge of Microsoft networking, hardware, and printer support. Experience with law firm applications, including iManage Work and Aderant, is a plus, but not required.\nWe provide a professional work environment and a competitive employment package, including comprehensive benefits.\nGrayRobinson is an Equal Opportunity Employer.","description_format":"text","description_chars":1362,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-04T20:44:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:3","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/grayrobinson-pc-support-specialist-2","json_url":"https://alion.io/job/grayrobinson-pc-support-specialist-2.json","meta":{"generated_at":"2026-11-08T06:44:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2360099},"rest":"https://alion.io/mcp/rest/get_company?id=2360099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrayrobinson-pc-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrayrobinson-pc-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrayrobinson-pc-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grayrobinson-pc-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrayrobinson-pc-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3768005}},{"tool":"search_jobs","arguments":{"company":"gray-robinson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3768005},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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