{"id":3090458,"url":"https://alion.io/job/great-day-improvements-installation-operations-manager","title":"Installation Operations Manager","company":{"id":2266123,"name":"Great Day Improvements","domain":"greatdayimprovements.com","url":"https://alion.io/company/greatdayimprovements","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T14:41:46Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T12:12:05Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Overview\nUniversal Windows Direct - Window Installation Operations Manager\nSalary Range $70,000 - $75,000\nThe Operations Manager is accountable for the daily execution of installation operations within an assigned market, from receipt of product through installation, payment follow-up, service coordination, and accurate closeout. This position directs installer readiness, supports scheduling, safeguards inventory, audits job costs and installer payroll, resolves customer escalations, and performs field quality inspections. The role requires active ownership of customer communication, production pace, cost discipline, and accurate Lead Perfection records\nInstallation Execution & Scheduling\n Ensure installation crews have complete job packets, product, and materials and depart for job sites by the established 8:30 a.m. cutoff; address call-offs, delays, and cancellations promptly.\n Coordinate with scheduling personnel to move delivered product into installation within the required window; maintain installer capacity and assist with installer recruitment when backlog or capacity threatens service targets.\n Contact homeowners when arrival times or installation dates change, arrange rescheduling, and document changes to dates, assigned installers, and notes in Lead Perfection.\n Prepare the warehouse, service technician area, and next-day job materials for efficient dispatch\nCustomer Experience & Service Resolution\n Own timely, professional customer updates and de-escalation efforts, including field visits for escalated concerns.\n Review post-installation labor bills for service issues immediately; clarify required parts with installers and submit complete Post-Install Service Requests to the appropriate processing\n Review service reports, follow up with homeowners every two business days until scheduling, and maintain accurate service ticket status, dates, and notes.\n Coordinate production-team service visits and support prompt resolution of incomplete or deficient installations.\nInstaller Oversight & Quality Assurance\n Manage installer readiness, accountability, performance issues, and availability; support recruitment and retention of qualified crews.\n Perform scheduled field quality assurance audits across beginning, middle, and final stages of installations, document findings, and upload completed audit forms to Lead Perfection.\n Complete two designated field days per week for installer audits, escalated customer visits, permit needs, and specialized installation materials.\n Confirm required jobsite photographs, including yard-sign documentation, and address workmanship issues and installer chargebacks under company procedures.\nWarehouse, Deliveries & Inventory\n Oversee receiving, reconciliation, labeling, staging, and secure handling of window, door, bath, service, and ancillary products.\n Compare deliveries with manifests and checklists, identify shortages or damage, escalate discrepancies, and update Lead Perfection and product-location tracking promptly.\n Maintain daily consumable material counts and at least weekly product counts; ensure job-specific materials are verified before installation.\n Maintain warehouse organization, product protection, readiness, and facility cleanliness and safety.\nResponsibilities\nRole Requirements\nThe role requires strong operational organization, installer and customer communication, problem resolution, accurate data entry, financial judgment, and the ability to work in both warehouse and residential field environments. Proficiency with Lead Perfection, reporting tools, Microsoft Teams, and payroll spreadsheets is important. The source binder does not specify minimum education, years of experience, compensation, or travel requirements; those should be determined separately before external posting.\nQualifications\nUWD is an Equal Employment Opportunity Employer\n#INDUWDC","description_format":"text","description_chars":3874,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-22T14:41:46Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.725,"p_room":0.9,"age_days":7,"expected_fill_days":11,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/great-day-improvements-installation-operations-manager","json_url":"https://alion.io/job/great-day-improvements-installation-operations-manager.json","meta":{"generated_at":"2026-10-30T14:33:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2266123},"rest":"https://alion.io/mcp/rest/get_company?id=2266123"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreat-day-improvements-installation-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreat-day-improvements-installation-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreat-day-improvements-installation-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/great-day-improvements-installation-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreat-day-improvements-installation-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3090458}},{"tool":"search_jobs","arguments":{"company":"greatdayimprovements.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3090458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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