{"id":2136235,"url":"https://alion.io/job/great-eastern-associate-call-centre","title":"Associate - Call Centre","company":{"id":453576,"name":"Great Eastern","domain":"greateasternlife.com","url":"https://alion.io/company/great-eastern","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T01:43:16Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T05:25:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"You will be part of the team in delivering service excellence and positive customer experience primarily through Live Chat as part of our Contact Centre team\nSupport the achievement of team and departmental service standards, productivity targets and quality objectives\nAttend to enquiries and requests from financial representatives or policyholders in a professional, efficient, accurate and customer-centric manner\nResolve financial representatives’ or policyholders’ complaints and concerns effectively at first contact whenever possible, ensuring appropriate ownership and closure\nWhere required, ensure calls to financial representatives or policyholders are promptly rendered\nEnsure all follow-up actions and service commitments are fulfilled within agreed timeline\nAssess appeals and put up recommendations to Manager, Head or HOD\nEscalate complex or exceptional cases to relevant departments and follow through to ensure timely resolution\nMaintain complete and accurate information of financial representatives’ interactions and policyholders’ service requests in Customer Relationship Management (CRM) system\nPerform additional duties and overtime support during operational exigencies when required\nAssist with ad-hoc initiatives or projects delegated by Manager, Head or HOD\nPossess a Diploma or degree holder qualifications, preferably with relevant working experience\nHold Professional insurance certifications (e.g. M5, M9, HI or LOMA) and/ or have prior experience in the insurance industry, which would be an added advantage\nDemonstrate good interpersonal and communication skills, both written and verbal\nHave good listening and problem-solving abilities\nAre detail-oriented with strong customer centric-mindset\nProficient in basic computer applications and CRM system\nPossess a pleasant and cheerful disposition\nWork effectively as a team player in a fast-paced and dynamic environment\nAre comfortable engaging with financial representatives through Live Chat and communicating with them or policyholders via phone\nTake accountability of work and possess a good working attitude\nCan manage high work volumes, multitasking effectively\nChampion and embody our Core Values in everyday tasks and interactions. \nDemonstrate high level of integrity and accountability. \nTake initiative to drive improvements and embrace change. \nTake accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. \nKeep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.\nChampion and embody our Core Values in everyday tasks and interactions. \nDemonstrate high level of integrity and accountability. \nTake initiative to drive improvements and embrace change. \nTake accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. \nKeep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.\nFounded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of \"AA-\" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.\nFounded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of \"AA-\" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.","description_format":"text","description_chars":5898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-09T01:43:16Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/great-eastern-associate-call-centre","json_url":"https://alion.io/job/great-eastern-associate-call-centre.json","meta":{"generated_at":"2026-10-12T05:47:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":453576},"rest":"https://alion.io/mcp/rest/get_company?id=453576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreat-eastern-associate-call-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreat-eastern-associate-call-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreat-eastern-associate-call-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/great-eastern-associate-call-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreat-eastern-associate-call-centre"}]}