{"id":3174686,"url":"https://alion.io/job/great-gray-manager-of-platform-data-operations","title":"Manager of Platform Data Operations","company":{"id":5795,"name":"Great Gray","domain":"greatgray.com","url":"https://alion.io/company/great-gray","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:48:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T10:36:57Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Role\nGreat Gray is looking to add a Manager, Platform Data Operations to our RPAG team . This leader owns all business-as-usual data operations that keep the RPAG platform accurate, current, and trusted by our retirement plan advisors and data provider partners. That includes Plan Asset Link (PAL) data integration, fund mapping, secure file transfers and ongoing data quality. Just as importantly, this is a builder and change-leader role. You will bring a clear point of view on what great looks like in a data operations function, lead and develop your team, and evaluate processes into scalable, automated, and well-documented workflows.\nLocation\nThis position will work from our Las Vegas, NV office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.\nVisa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.\nResponsibilities\nData Operations Ownership\nOwn end-to-end, day-to-day data operations for the RPAG platform, ensuring data utilized by customers is accurate, complete, and refreshed on schedule.\nOversee the preparation, formatting, validation, and loading of Plan Asset Link (PAL) and other inbound partner files, ensuring data integrity and system compatibility.\nDefine and track service levels and data quality metrics (timeliness, accuracy, completeness, exceptions) and report on performance.\nOversee data operations ticket handling from customers and data providers. Identify root causes and trends and identify ways to prevent recurring issues\nEstablish and maintain documented procedures, controls, and audit trails for all recurring data processes.\nProcess Improvement\nAssess current data workflows, quantify manual effort and risk, and build a prioritized roadmap for automation and process improvement.\nPartner with the Product, Engineering and other cross-functional teams to automate file ingestion, validation, mapping, and exception handling, and to integrate new data points and file formats.\nIntroduce and apply modern tools and techniques (e.g., SQL, scripting, ETL/integration tooling) to shift team effort from manual execution to exception-based review and analysis.\nMeasure and communicate the impact of improvements, such as hours saved, error reduction, and turnaround time.\nServe as the operational voice of change for the new PAL Management Dashboard and Feed Management tools: represent how the team works and document the business rules for matching, mapping and approving provider data\nTeam Leadership & Development\nLead, coach, and hold accountable a team of data operations specialists, setting clear goals, expectations, and performance standards.\nLead training and knowledge transfer, and build cross-training and documentation to create scale and redundancy.\nLead training and adoption so the team moves from manual execution to exception-based review\nSupport retirement of the legacy PAL schema and the move to the new architecture.\nPartner & Customer Engagement\nCoordinate with recordkeepers to establish and maintain secure file transfers for new data files and to implement updates when transfer protocols or details change.\nEngage with institutional advisors, broker-dealers, and registered investment advisors (RIAs) to ensure full and accurate capture of their entire book of business.\nServe as the subject matter expert and escalation point for team members and advisor service associates, and communicate with institutional clients to resolve inquiries and issues.\nEnsure data handling and file transfers adhere to Great Gray’s information security and compliance standards.\nRequired Qualifications & Experience\nBachelor’s degree in Business, Finance, Information Systems, Data/Computer Science, or a related field (or equivalent experience)\n7+ years of experience in data operations, data management, or financial services operations, including 3+ years leading teams\nDemonstrated track record of replacing manual processes with automated or streamlined workflows, with measurable results\nHands-on proficiency with SQL and advanced Excel, plus working knowledge of scripting or automation/ETL tools (e.g., Python, Power Query, SSIS, or similar)\nStrong understanding of data integrity, data quality, file transfer protocols (e.g., SFTP), and system compatibility concepts\nProven people leader with experience in coaching, performance management, and development, including assessing talent and making difficult staffing decisions\nAbility to define and document processes, controls, and KPIs, and to transfer knowledge effectively through training\nExcellent communication and problem-solving skills, with the ability to work with technical and non-technical audiences, clients, and cross-functional partners\nComfort leading change and building structure where it does not yet exist, in a fast-paced environment with multiple priorities\nYour standards reflect our core values: Growth Mindset, Disciplined Curiosity, Grit, Results Ownership, Collaboration.\nPreferred Qualifications & Experience\nFamiliarity with retirement plan data, recordkeeping systems, or institutional financial operations\nExperience with data integration and ingestion platforms or API-based data exchange\nExperience in a private equity-backed or high-growth environment\nExperience managing data operations across multiple applications or business 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