{"id":3789126,"url":"https://alion.io/job/great-hearts-academies-assistant-it-manager","title":"Assistant IT Manager","company":{"id":2774031,"name":"Great Hearts Academies","domain":"greatheartsamerica.org","url":"https://alion.io/company/greatheartsamerica","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":27,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States","Arlington, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T17:29:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"POSITION: Assistant IT Manager\nLOCATION: North Texas/DFW Area\nREPORTS TO: IT Manager\nFLSA STATUS: Exempt (Full-time, benefits-eligible, immediate opening)\nSALARY RANGE: Based on experience\nWhat does Great Hearts have to offer?\nWe offer a range of distinctive benefits designed to support the well-being and growth of our faculty and staff:\nComprehensive Health Coverage: Exceptional medical, dental, and vision insurance with minimal employee contribution. \nRetirement Planning: Access to the Texas Teacher Retirement System \nSupportive & Mission-Driven Culture: Join a workplace centered around true collegiality, collaboration, and opportunities for personal and professional growth.\nCompany Description\nGreat Hearts Academies is a non-profit charter management organization (CMO) that operates classical preparatory K-12 public charter schools. Our academies cultivate the minds and hearts of students through the pursuit of truth, goodness and beauty. We currently serve over 20,000 students in Texas and Arizona and are dedicated to providing additional communities with the Great Hearts liberal arts model of public education and, in the process, aim to restore excellence to American public education. We proudly prepare students for success at the best colleges and universities in the nation, but see our larger purpose as producing great hearted graduates that are prepared to be intellectual, moral and engaged citizens.\nPosition Summary\nThe Assistant IT Manager supports the IT Manager in the daily operation and delivery of technology services across Great Hearts Texas campuses. This position provides leadership, guidance, and day-to-day oversight of regional IT Technicians while ensuring reliable, secure, and instruction-ready technology services for students, faculty, and staff. The Assistant IT Manager serves as a senior technical resource and operational leader, helping to manage support services, technology deployments, inventory, cybersecurity initiatives, and campus technology projects.\nThe Assistant IT Manager works closely with the IT Manager to implement district technology standards, support educational initiatives, and maintain high levels of customer service across all campuses. The position serves as the primary backup to the IT Manager and may assume leadership responsibilities in their absence.\nThe Assistant IT Manager works collaboratively with district administrators, campus staff, teachers, and vendors to ensure reliable, secure, and effective technology services that support instructional and administrative goals.\nThe ideal candidate possesses significant experience in K-12 educational technology environments and demonstrates strong communication, technical expertise, project management skills, and customer service.\nOccasional evenings or weekend work during major initiatives (equipment upgrades), testing periods, or emergencies will be required. School-year operational tempo will occur with peak demands during onboarding, testing, and device deployments.\nDuties & Responsibilities\nAssist the IT Manager and the Director of Technology in the daily management of the district's technology operations.\nDirectly manage and mentor IT Technicians supporting campuses in Dallas, ensuring consistent service delivery and assign workloads, set priorities, and coordinate regional coverage for projects, break/fix support, and campus initiatives.\nParticipate in strategic technology planning aligned with district initiatives and instructional goals.\nPrimary responsibilities\nAssist in overseeing daily technology support operations across multiple campuses in North Texas.\nEnsure technology systems, devices, and services remain operational and available for students and staff.\nTroubleshoot and resolve complex technical issues escalated by IT Technicians.\nMonitor and improve help desk processes, service response times, and customer satisfaction.\nCoordinate support activities for special events, state testing, after-hours maintenance, and campus initiatives.\nCoordinate device deployments, refresh cycles, repairs, and inventory tracking.\nSupport campus testing windows (state and benchmark assessments), including device readiness and connectivity validation.\nMaintain operational procedures and technology support standards.\nEnforce device usage guidelines, filtering, and endpoint security tools.\nAssist with audits, asset tracking, and documentation.\nLead or support regional IT projects such as:\nNew campus openings\nInfrastructure upgrades\nDevice rollouts and refresh initiatives\nSoftware transitions or platform rollouts\nAbility to lift and carry technology equipment up to 50 pounds.\nPerform other duties as assigned.\nQualifications, Competencies and Strengths\nStrong leadership, organizational, and interpersonal skills.\nKnowledge of K-12 technology environments and instructional technology practices.\nExperience with Google Admin Console and Microsoft 365 administration.\nUnderstanding networking concepts including switching, routing, wireless networking, DNS, DHCP, and VLANs.\nKnowledge of endpoint management platforms such as Microsoft Intune, Jamf School, Jamf Pro, or Google Admin.\nFamiliarity with ticketing and IT service management systems such as ManageEngine ServiceDesk Plus.\nUnderstanding of cybersecurity principles and regulatory requirements affecting schools.\nAbility to prioritize multiple responsibilities in a fast-paced environment.\nExcellent verbal and written communication skills.\nAbility to establish and maintain effective working relationships with students, parents, faculty, staff, administrators, and vendors\nEducation, Training and Experience\nBachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a related field; equivalent experience may be considered.\n1-3 + years of supervisory or team lead experience\nExperience in a K-12 school district, charter school network, or educational institution.\nExperience supporting enterprise technology environments including Windows, ChromeOS, Microsoft 365, and Google Workspace.\nExperience is preferred for managing or supporting technology operations across multiple locations.\nValid Texas driver's license and ability to travel between campuses as required.\nIndustry certifications such as:\nCompTIA Network+\nCompTIA Security+\nMicrosoft Certified: Endpoint Administrator Associate\nCisco CCNA\nITIL Foundation Certification\nPersonal Qualities and Values\nAs a member of the Great Hearts IT team, we value each of our team members as individuals but believe that we achieve the greatest results by working together. We willingly sacrifice individual interests and recognition for greater collective impact. Members of this team should enjoy being team players. A vibrant shared services center, and the competitive aspiration, well-being, and camaraderie of this team, is an essential complement to the Great Hearts academic community.\nThe core virtues that we seek to model and instill in our students should also be reflected by members of the Great Hearts administrative offices, including members of the Great Hearts IT team:\nResponsibility. We accept obligations and we act on those obligations in a manner suitable to their timely and satisfactory fulfillment. We are willingly accountable for what we do and say, and we seek to learn from our mistakes.\nPerseverance and Courage. We spurn despair and strive to complete tasks to the best of our abilities, regardless of the difficulty. We respond creatively to overcome obstacles and ask for help when necessary\nIntegrity and Honesty. We are individuals of strong ethical values, who make consistently good choices in keeping with our knowledge of right and wrong. We are always truthful in what we say and do, regardless of the circumstances or consequences.\nCitizenship and Humility. We give of our time and abilities to serve others. We uphold liberty and social equality through respect for individual differences and always strive to do our best whether we are recognized or not.\nFriendship. We regard others and ourselves as deserving of kind and just treatment. Our conduct is considerate and polite. We look for the good in others and demonstrate compassion. Our attitudes toward others reflect the way we wish to be treated.\nWisdom. We learn from our mistakes and think before we act. We look to each other and our past successes for guidance on making good choices.\nCompensation\nGreat Hearts offers a very competitive benefits package, and overall compensation will be commensurate with talent, experience and education.\nUS Work Authorization is required.\n#NI\n#LI-DNI\nEmployment is contingent upon successful completion of a criminal history background check and fingerprint clearance in accordance with state requirements.\nTravel required: May need to travel locally for training and professional development opportunities.\nThis description reflects management’s assignment of essential functions. It does not exclude or restrict the tasks that may be assigned.\nGreat Hearts Academies is an Equal Opportunity Employer.","description_format":"text","description_chars":9063,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-11-05T05:27:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 9","filings_12m":9,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":48611,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.594,"p_room":0.9,"age_days":7,"expected_fill_days":18,"reasons":["conf:4","stale_co","win:mid","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/great-hearts-academies-assistant-it-manager","json_url":"https://alion.io/job/great-hearts-academies-assistant-it-manager.json","meta":{"generated_at":"2026-11-11T20:59:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2774031},"rest":"https://alion.io/mcp/rest/get_company?id=2774031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreat-hearts-academies-assistant-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreat-hearts-academies-assistant-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreat-hearts-academies-assistant-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/great-hearts-academies-assistant-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreat-hearts-academies-assistant-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3789126}},{"tool":"search_jobs","arguments":{"company":"greatheartsamerica.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3789126},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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