{"id":1789600,"url":"https://alion.io/job/great-place-to-work-customer-relationship-manager","title":"Customer Relationship Manager","company":{"id":1831000,"name":"Great Place to Work","domain":"greatplacetowork.me","url":"https://alion.io/company/greatplacetowork-me","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zoho CRM","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:42:46Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-22T04:46:15Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Role Summary:\nThe Customer Relationship Manager (CRM) at Great\nPlace to Work® Middle East is responsible for developing, managing, and\nexpanding strategic relationships with private and public sector clients. The role is pivotal in driving revenue growth,\ndelivering a world-class client experience, and positioning GPTW as a long-term\nculture transformation partner. The CRM acts as a trusted advisor, guiding\nclients from initial engagement through to service delivery, certification,\nrecognition, and ongoing renewal while ensuring alignment between client goals\nand GPTW’s solutions.\nThis is a client-facing role that requires a unique\ncombination of consultative sales, relationship management, industry expertise,\nand project coordination skills.\nKey Responsibilities:\nSales & Business Development\nProactivelypromote and sell the full suite of Great Place to Work® offerings: Certification,\nCulture Assessments, Advisory Services, Employer Branding Packages, and\nRecognition Programs.\n\nConductdiscovery sessions, tailored product demonstrations, proposal\nwalkthroughs, and solution consultations to identify client needs and\nposition GPTW as the ideal partner.\n\nPrepareand deliver compelling commercial proposals, pricing options, and\nstrategic engagement plans in alignment with client goals.\n\nIdentify,qualify, and manage sales opportunities across all customer lifecycle\nstages, from lead generation to contract closure.\n\nClient Relationship Management\nBuildand maintain long-term, consultative relationships with senior HR leaders,\nC-suite executives, and key influencers.\n\nServeas the main liaison for clients post-contract, coordinating with internal\nteams to ensure seamless onboarding, project setup, and execution.\n\nMaintainconsistent client communication via calls, emails, and in-person or\nvirtual meetings to monitor satisfaction and business impact.\n\nAccount Strategy & Growth\nManagea diverse portfolio of client accounts across sectors and geographies with\na focus on retention, growth, and service renewal.\n\nDevelopstrategic account plans for high-value clients, identifying opportunities\nto expand engagement through cross-sell and upsell of GPTW services.\n\nTrackand analyze client health scores, culture audit outcomes, and program\neffectiveness to present value-driven results.\n\nOperational Excellence\nUse ZohoCRM to maintain accurate and updated records on lead progress, client\ninteractions, service milestones, contract renewals, and feedback.\n\nCollaboratewith the advisory, research, certification, and marketing teams to deliver\ntailored solutions, insightful culture reports, and impactful branding\nassets.\n\nEnsuretimely follow-up on Emprising® setup, survey deployment, certification\ntimelines, and recognition deliverables.\n\nClient Success & Advocacy\nConductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,\nreview survey insights, and identify new value opportunities.\n\nSupportclients in leveraging their Certification or List placement for PR,\nemployer branding, internal engagement, and awards submissions.\n\nFosterclient advocacy by inviting top clients to participate in case studies,\ntestimonials, webinars, and GPTW community events.\n\nMarket Engagement & Industry Insight\nRepresentGPTW ME at HR events, regional forums, expos, and thought leadership\nwebinars to enhance brand visibility and industry reputation.\n\nStayinformed on evolving HR trends, national workforce programs, labor\npolicies, and competitor strategies to strengthen client advisory and\nmarket positioning.\n\nPerformance Reporting & Forecasting\nProvideaccurate and timely sales forecasts, pipeline activity reports, and client\nupdates for internal planning and review.\n\nMonitorcontract renewals and initiate early engagement strategies to ensure a\nseamless retention process and long-term value demonstration.\n\nLead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.\n\nRequirements\nQualifications & Experience:\nBachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBA\nis a plus).\n\nMinimum 3-5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.\n\nProventrack record of meeting revenue targets and managing key accounts across\ndiverse markets and industries.\n\nExperiencewith CRM tools and data-driven sales tracking.\n\nKnowledgeof workplace culture trends in Egypt and familiarity with the government and\nprivate sectors is an advantage.\n\nKey Skills & Competencies:\nStrongcommunication, negotiation, and presentation skills.\n\nHighemotional intelligence and relationship-building capabilities.\n\nAnalyticalthinking and consultative approach to selling and client servicing.\n\nMultitasking,organization, and attention to detail in managing projects and deadlines.\n\nStrategicmindset with client-first orientation.\n\nFluencyin English required; Arabic is highly preferred.","description_format":"text","description_chars":4977,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T17:42:46Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.798,"p_room":0.75,"age_days":17,"expected_fill_days":25,"reasons":["conf:2","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/great-place-to-work-customer-relationship-manager","json_url":"https://alion.io/job/great-place-to-work-customer-relationship-manager.json","meta":{"generated_at":"2026-10-22T05:46:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1831000},"rest":"https://alion.io/mcp/rest/get_company?id=1831000"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreat-place-to-work-customer-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreat-place-to-work-customer-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreat-place-to-work-customer-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/great-place-to-work-customer-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreat-place-to-work-customer-relationship-manager"}]}