{"id":2439402,"url":"https://alion.io/job/grecotel-reservations-agent-5","title":"Reservations Agent","company":{"id":2020225,"name":"Grecotel Hotels & Resorts","domain":"grecotel.com","url":"https://alion.io/company/grecotel-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyllíni, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":54},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T17:22:26Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"START NOW. LEAD INTO 2027\nJoin our team today and build your next career chapter with Grecotel.\nGrecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Reservations Agent to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.\nResponsibilities\nHandle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system\nRespond to guest inquiries regarding room availability, rates, amenities, and promotions\nAssist guests with modifications or cancellations to existing reservations\nCoordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented\nProcess payment transactions and ensure accuracy in billing and financial documentation\nMaintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests\nHandle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution\nRequirements\n High school diploma or equivalent required; bachelor's degree in hospitality or related field preferred\n Previous experience in hotel reservations or customer service roles is an asset\n Strong attention to detail and accuracy in data entry\n Ability to multitask and prioritize tasks in a fast-paced environment\n Familiarity with hotel reservation systems and proficiency in using computer systems and software\n Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations\n Fluency in English, knowledge of additional languages will be considered as an asset\n Benefits\nCompetitive salary package and additional benefits\nCareer development within Greece's leading hospitality group\nOpportunities for internal mobility and long-term career growth\nAccommodation (if necessary) and full board\nTransportation support and/or travel expenses\nAccess to training and educational programs\nA dynamic and supportive working environment\nEmployee discounts across Grecotel hotels and selected partner businesses\nA people-focused culture built on teamwork, respect and excellence","description_format":"text","description_chars":2534,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-13T11:40:47Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.776,"p_room":0.75,"age_days":26,"expected_fill_days":34,"reasons":["conf:0","wave","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/grecotel-reservations-agent-5","json_url":"https://alion.io/job/grecotel-reservations-agent-5.json","meta":{"generated_at":"2026-10-20T20:01:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2020225},"rest":"https://alion.io/mcp/rest/get_company?id=2020225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrecotel-reservations-agent-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrecotel-reservations-agent-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrecotel-reservations-agent-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grecotel-reservations-agent-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrecotel-reservations-agent-5"}]}