{"id":1728742,"url":"https://alion.io/job/green-thumb-industries-associate-it-operations-engineer","title":"Associate IT Operations Engineer","company":{"id":710120,"name":"Green Thumb Industries","domain":"gtigrows.com","url":"https://alion.io/company/gtigrows","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.667,"repost_share":0.056,"time_to_fill_p50_days":33,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:00:49Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T08:00:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Associate IT Operations Engineer \nThis role is ideal for individuals eager to learn how to troubleshoot, install, and maintain various IT systems related to both end-user hardware and technology infrastructure. You don’t need to be an expert, but we value a strong willingness to learn and grow in a dynamic, hands-on environment. This role will be required to travel up to 40% support various manufacturing/CPG sites. \nAs part of our IT operations team, you will support day-to-day system operations, help resolve technical issues and maintain the health of our IT infrastructure. Over time, you will gain the confidence to take ownership of these systems and continue to grow within the IT organization. \n\nKey Responsibilities: \nEnd-User Hardware Support: \nTroubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems. \nTechnology Infrastructure Support: \nAssist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics). \nIncident Management: \nMonitor and respond to issues via our helpdesk ticketing system (Fresh Service). \nProactively and reactively address alerts from our SolarWinds system monitoring platform. \nOn-Call Support: \nParticipate in after-hours, weekend, and holiday on-call support rotations. \nOther Duties: \nAdditional responsibilities as assigned by manager. \nSupport overall information systems planning, implementation, and administration in a variety of IT functional areas. \nFollow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. \nProvide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary. \nInstall and configure software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices. \nRoutinely test and monitor IT system performance to ensure system security and reliability. \n\nQualifications / Requirements: \nHigh School Diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred. \nUp to two years of experience and / or training in IT support or related fields. \nUnderstanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments). \nFamiliarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus. \nAbility to troubleshoot and resolve technical issues related to hardware and software systems. \nStrong communication and interpersonal skills to interact with internal customers and team members. \nFlexibility to participate in on-call rotations, handle physical tasks, and travel as needed. \nAbility to pass state cannabis licensing requirements, including federal background checks. \nAbility to perform tasks that may involve lifting (up to 50 pounds), walking, climbing stairs/ladders, and equipment setup (boxing/unboxing). \nAdditional Requirements:\nMust pass any and all required background checks \nMust be and remain compliant with all legal or company regulations for working in the industry \nMust possess valid driver’s license \nMust be a minimum of 21 years of age \nMust be approved by state badging agency to work in cannabis industry \nThe pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.\nGreen Thumb Pay Range\n$65,000—$75,000 USD\nThe pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.\nGreen Thumb Pay Range\n$65,000—$75,000 USD","description_format":"text","description_chars":4248,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cannabis & CBD"],"lifecycle":[{"event":"open","at":"2026-10-02T23:04:03Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.563,"p_room":1,"age_days":10,"expected_fill_days":33,"reasons":["conf:1","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/green-thumb-industries-associate-it-operations-engineer","json_url":"https://alion.io/job/green-thumb-industries-associate-it-operations-engineer.json","meta":{"generated_at":"2026-10-13T10:50:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":710120},"rest":"https://alion.io/mcp/rest/get_company?id=710120"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreen-thumb-industries-associate-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreen-thumb-industries-associate-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreen-thumb-industries-associate-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/green-thumb-industries-associate-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreen-thumb-industries-associate-it-operations-engineer"}]}