{"id":3337954,"url":"https://alion.io/job/greenberg-traurig-client-manager","title":"Client Manager","company":{"id":1761387,"name":"Greenberg Traurig","domain":"gtlaw.com","url":"https://alion.io/company/gtlaw","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":60,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States","Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":146800,"max":157322,"currency":"USD","period":"year","gross":null,"usd_annual":157322},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T18:32:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.\nJoin our Marketing Team as a Client Manager located in our Los Angeles or Atlanta office.\nWe are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.\nThis role will be based in either our Atlanta or Los Angeles office. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Marketing.\nPosition Summary\nThe Client Manager is a client-service and operations role supporting Kayne Anderson Real Estate. Working closely with the relationship shareholder and Co-Chair of Global Real Estate, the Client Manager will support GT’s strategic and expanding client relationship with Kayne Aderson Real Estate, acting as the central point of operational coordination across legal teams, practice groups, finance, pricing, billing, matter intake, innovation, marketing, technology, and firm leadership. The Client Manager helps ensure that the client receives consistently staffed, financially disciplined, transparent, and commercially aligned legal service.\nThe role is designed for a sophisticated operator who can combine strong client-service instincts with data fluency, sound judgment, and the ability to influence partners and internal stakeholders. The Client Manager will not replace matter-level legal judgment or relationship-partner accountability; rather, they will create the operating cadence, management of information, consistency, escalation pathways, adherence to client policies and preferences, and follow-through needed to manage the relationship at scale.\nKey Responsibilities\nIntegrated Client Operations, Governance, and Strategic Initiatives:\nEstablish and maintain client-specific governance frameworks, including matter setup standards, billing protocols, task-code structures, timekeeper authorization processes, client data requirements, and operational controls.\nCoordinate client-specific outside counsel programs, including onboarding, training, guideline communication, attorney compliance monitoring, knowledge management resources, and operational support for client’s legal-service portfolio.\nDesign and continuously improve client reporting systems, dashboards, data structures, workflows, and reconciliation processes to provide actionable portfolio-level visibility across budgets, forecasts, fee arrangements, matter performance, and legal spend.\nLead strategic client initiatives involving legal operations, process improvement, technology adoption, artificial intelligence, reporting modernization, data analytics, and service-delivery innovation.\nDevelop and maintain client knowledge-management resources, including playbooks, onboarding and training materials, reporting templates, operational documentation, and centralized repositories of client requirements and relationship intelligence.\nServe as the operational quarterback across firm departments, coordinating stakeholders and driving accountability for client-service initiatives, process improvements, compliance requirements, and strategic priorities.\nStaffing and Resource Management:\nPartner with relationship shareholder to support staffing across the client portfolio.\nMaintain visibility into current and anticipated client demand, including transaction pipelines, recurring workstreams, seasonal volume, deal closings, related milestones, and anticipated staffing pressure points.\nDevelop and maintain a real-time or regularly refreshed staffing dashboard.\nFacilitate onboarding of new timekeepers and ensure that lawyers assigned to the account understand the client’s business, service expectations, billing rules, technology requirements, and preferred ways of working.\nBilling, Pricing, and Financial Management:\nPartner with Finance, Pricing, Billing, e-Billing, Innovation, and matter teams to improve the accuracy, timeliness, predictability, and client acceptability of bills.\nReview billing trends and exceptions to identify recurring issues.\nWork with partners and matter teams to establish matter budgets, phase plans, assumptions, staffing models, and fee estimates at matter inception or at agreed milestones.\nClient Relationship Operations:\nOrganize and support regular internal account-team meetings and, where appropriate, joint meetings with the client’s legal, procurement, finance, real estate, and legal-operations stakeholders.\nEstablish clear escalation protocols for service concerns, staffing bottlenecks, budget deviations, billing problems, deadline risk, or client dissatisfaction.\nCoordinate internal follow-up after client feedback sessions, panel reviews, annual reviews, RFPs, convergence events, or legal-operations meetings.\nMatter Management and Process Improvement:\nWork with matter teams and legal project managers to introduce scalable, client-specific matter-management practices.\nPromote consistent use of engagement letters, matter plans, budgets, staffing plans, closing checklists, status reporting, precedent libraries, templates, technology tools, and post-matter reviews.\nHelp create matter-intake and triage protocols that direct work to the appropriate legal team, office, staffing level, or delivery model.\nReal Estate Sector Coordination:\nDevelop a working understanding of the client’s real estate business model, portfolio, asset classes, capital structure, investment strategy, transaction lifecycle, and operating environment.\nCoordinate across relevant firm capabilities\nHelp anticipate legal-resource needs associated with the client’s investment and transaction pipeline, including cross-border, multi-jurisdictional, and multidisciplinary matters.\nPro Bono, Community, and Training Initiatives\nCoordinate pro bono, charitable, volunteer, and community-engagement initiatives associated with the client relationship, working with the firm’s Pro Bono, Community Engagement, and relevant client teams.\nIdentify opportunities for lawyers to develop client knowledge and gain exposure through training, account-team activities, pro bono work, community programs, and client-facing initiatives.\nQualifications\nSkills & Competencies\nCandidates must possess the following skills and/or attributes:\nDemonstrated ability to manage complex, high-value client relationships involving multiple senior stakeholders, practice areas, offices, and matters.\nExperience working with billing, e-billing, financial reporting, legal project management, business-intelligence, or resource-management tools.\nExcellent written, presentation, facilitation, and executive-communication skills.\nStrong judgment, discretion, and ability to handle sensitive client, personnel, financial, and relationship information.\nDemonstrated ability to influence senior lawyers and business professionals without direct reporting authority.\nExceptional organization, attention to detail, and ability to prioritize competing deadlines in a fast-moving environment.\nEducation & Prior Experience\nBachelor’s degree or equivalent professional experience.\nApproximately 5-7+ years of relevant experience in legal operations, law-firm client management, legal project management, pricing, finance, business of law, consulting, real estate operations, or a comparable professional-services environment.\nExperience supporting a major real estate, private equity, real estate investment manager, REIT, lender, developer, institutional investor, or similarly complex financial-services client.\nExperience within an AmLaw, global, or other sophisticated law firm; in-house legal operations experience is also highly relevant.\nFamiliarity with real estate transaction workflows, including acquisitions, dispositions, financings, joint ventures, leasing, development, and portfolio management.\nExperience with client panel management, convergence programs, preferred-provider relationships, RFPs, outside-counsel guidelines, or legal spend management.\nLegal project management certification, Lean/Six Sigma training, MBA, JD, or comparable financial/project-management credentials.\nTechnology\nStrong computer skills including advanced proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)\nOne Note and Visio experience a plus\nHigh degree of comfort using and learning new computer software\nExperience using firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support professional and managerial work, applying judgment to validate outputs and maintain accountability for final deliverables.\nModels and promotes responsible AI use, including the adoption of emerging AI technologies, emphasizing privacy, confidentiality, and appropriate human oversight.\nPhysical Requirements:\nWhile performing the duties of this job, the employee is occasionally required to move from their workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.\nThis position may also be sedentary and require the employee to sit for extended periods of time.\nRequires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.\n\nThe expected pay range for this position is:\nLos Angeles: $146,800 to $157,322 per year\n\nActual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.\n\nWe will consider for employment qualified applicants with arrest or conviction records and will conduct a criminal background check if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws. This is applicable to the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers.\nGT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.","description_format":"text","description_chars":11367,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Equity","Health insurance","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-27T14:30:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16","filings_12m":16,"filings_prev_12m":9,"green_card_filings_12m":0,"median_offered_wage_usd":262500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":39,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":157322,"is_top_pay":true},"html_url":"https://alion.io/job/greenberg-traurig-client-manager","json_url":"https://alion.io/job/greenberg-traurig-client-manager.json","meta":{"generated_at":"2026-10-30T23:24:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761387},"rest":"https://alion.io/mcp/rest/get_company?id=1761387"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenberg-traurig-client-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenberg-traurig-client-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenberg-traurig-client-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenberg-traurig-client-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenberg-traurig-client-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3337954}},{"tool":"search_jobs","arguments":{"company":"gtlaw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3337954},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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