{"id":1661489,"url":"https://alion.io/job/greenberg-traurig-enterprise-messaging-manager","title":"Enterprise Messaging Manager","company":{"id":1761387,"name":"Greenberg Traurig","domain":"gtlaw.com","url":"https://alion.io/company/gtlaw","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":64,"ghost_share":0,"stale_share":0.719,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","Austin, United States","Houston, United States","Dallas, United States","Orlando, United States","Tallahassee, United States","Phoenix, United States","Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":134000,"max_usd":273000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2604},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"LDAP","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T07:47:31Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package along with the opportunity to work within an innovative and collaborative environment.\nJoin our Technology Team team as an Enterprise Messaging Manager located in various offices.\nWe are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.\nThis role can be based in various offices on a hybrid basis. This role reports to the Director of Enterprise Messaging.\nPosition Summary:\nThe Enterprise Messaging Manager leads the administration, security, and ongoing operation of the firm's messaging environment, ensuring reliable, secure, and compliant communication services. This role oversees messaging infrastructure and staff, drives technology initiatives, manages operational processes, and provides technical leadership to support business needs and protect organizational data.\nKey Responsibilities:\nDevelops, maintains, and executes firmwide implementation and migration plans for enterprise messaging services, including messaging-related policy changes, platform upgrades, system configurations, and service transitions.\nEstablishes and maintains technical procedures, operational standards, and supporting documentation for enterprise messaging platforms, security controls, administrative processes, and incident-response activities.\nDesigns, administers, and maintains enterprise messaging systems and related services, including email, email archiving, spam filtering, messaging security platforms, instant messaging, internet mail gateways, and remote mail access systems.\nDevelops and improves email-security controls, including email authentication protocols (SPF, DKIM, DMARC), Spam, Virus and content filtering and URL rewriting and attachment scanning.\nManages messaging-related access controls, monitoring, system configuration standards, operational controls, and documentation to support security, compliance, reliability, and effective administration.\nMaintains messaging-related tools, automation, analytics utilities, and operational processes used to monitor system performance, identify trends, support capacity planning, and improve the security and reliability of messaging services.\nServes as the messaging point of contact during security response incidents, providing guidance on messaging-system impacts, and coordinating required system changes.\nProvides Tier 3 technical support on messaging technologies, troubleshooting, and issue resolution.\nAdministers and supports Microsoft Active Directory components and integrations as they relate to Microsoft Exchange and enterprise messaging services.\nCreates, tests, maintains, and deploys scripts and automation tools to support messaging-system administration, monitoring, reporting, configuration management, and operational efficiency.\nParticipates in the development, maintenance, testing, and execution of disaster-recovery and business-continuity plans for enterprise messaging services.\nClearly defines job expectations for individuals and teams, provides training, and effectively evaluates performance with input from technology leadership, as applicable.\nMonitors and evaluates team performance with a focus on results and works effectively with Talent Services to initiate corrective or disciplinary actions as appropriate.\nMakes decisions regarding hiring recommendations, performance management, and training with input from technology leadership, as applicable.\nParticipates in the messaging on-call rotation and provides timely support for critical incidents, urgent service issues, maintenance activities, and other after-hours needs.\nPerforms other related duties and responsibilities as assigned.\nQualifications:\nSkills & Competencies\nExcellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including the ability to explain highly technical information in clear, easily understandable terms for non-technical audiences.\nStrong attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment to achieve business goals and objectives.\nProvides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations; proactive in seeking innovative ways in which to help others.\nAbility to establish and maintain productive working relationships with all levels of staff, including attorneys, peers, and other departments.\nDemonstrated ability to effectively work in and adapt to a changing environment.\nProven analytical, evaluative, and problem-solving skills.\nProficient in documenting technical processes and procedures.\nExercises discretion when working with confidential, proprietary, and sensitive information.\nEducation & Prior Experience\nBachelor’s Degree or equivalent experience preferred.\nA minimum of eight (8) years of experience managing large enterprise messaging systems in a law firm or professional services environment preferred.\nMicrosoft Exchange related certifications preferred.\nProofpoint related certifications preferred.\nTechnology \nExpert knowledge of email security and authentication measures (SPF, DKIM, DMARC).\nSignificant experience implementing email delivery and security platforms including message/spam filtering, transport threats and vulnerabilities, intrusion detection, antivirus, and antimalware.\nExpert knowledge of Microsoft Exchange Onprem management and troubleshooting.\nExpert knowledge of Microsoft Exchange Online Protection and Exchange OnlineExpert knowledge of MS Active Directory and LDAP.\nExpert knowledge of Proofpoint security products.\nExtensive experience with messaging in a large, multi-office WAN environment.\nDemonstrated knowledge of email archiving management.\nExpert knowledge of windows servers and desktop messaging software.\nExperience using firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support professional and managerial work, applying judgment to validate outputs and maintain accountability for final deliverables.\nModels and promotes responsible AI use, including the adoption of emerging AI technologies, emphasizing privacy, confidentiality, and appropriate human oversight.\nPhysical Requirements:\nWhile performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.\nThis position may also be sedentary and require the employee to sit for extended periods of time.\nRequires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.\nGT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.","description_format":"text","description_chars":7578,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-02T03:53:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 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