{"id":3202632,"url":"https://alion.io/job/greenberg-traurig-it-user-support-specialist","title":"IT User Support Specialist","company":{"id":1761387,"name":"Greenberg Traurig","domain":"gtlaw.com","url":"https://alion.io/company/gtlaw","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":61,"ghost_share":0,"stale_share":0.951,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T15:05:49Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Summary:\nThe IT User Support Specialist provides technology-related consultation and support in an office environment, including the deployment, administration, and support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team managed jointly by an IT User Support Supervisor and IT User Support Manager (or other department leader), along with the local office Business Director.\nDuties & Responsibilities:\nSupports computer hardware and software, and maintains computer hardware asset inventory\nOversees system setups, breakdowns, and office moves\nSupports conference room services with video conferencing, AV setups, and take-downs\nSupports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system\nSupports telephone and voicemail systems\nTracks user support requests and system failures\nEscalates more complex issues to advanced support service teams and communicates with end users\nProactively interacts with the Helpdesk and local users to identify unreported or repetitive problems\nPerforms preventative and routine maintenance\nProcures miscellaneous technology supplies\nCoordinates with IT vendors and other departments\nWorks with core IT teams on implementation and support of technology rollouts and projects\nRecognizes and makes recommendations for training where opportunities exist to address common support issues\nSkills & Competencies:\nStrong attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment to achieve business goals and objectives\nProvides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations; proactive in seeking innovative ways in which to help others\nAbility to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team\nExcellent interpersonal and communication skills (oral and written), professional demeanor, and presentation\nMust demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment\nExcellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions\nQualifications & Prior Experience:\nHigh school diploma or equivalent required; Bachelor’s degree preferred\nPrevious experience providing technological support in a professional office environment\nExperience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals required\nExperience with networking devices, cabling, and associated troubleshooting preferred\nPrior use of an incident tracking system required\nExperience with Windows 11 operating system, settings, limitations, tweaks, and maintenance procedures required\nExperience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system preferred\nExperience with common law firm tools such as email archiving and document management systems preferred\nExperience with Microsoft Office 365 required\nExperience with iManage preferred\nExperience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment strongly preferred\nExperience with remote access such as Citrix, VPN, and Remote Desktop preferred\nPhysical Requirements:\nWhile performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues and retrieve work assignments\nThis position may also be sedentary and require the employee to sit for extended periods of time\nRequires manual dexterity to dial a telephone, enter data into a computer, handle objects, and operate tools\nMust be able to bend, stoop, and lift as necessary for equipment installations, workstation set-ups, and other physical activity as 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