Senior Client Services Representative - CARE

Greencross Pet Wellness Company • English • Farming & Agriculture • Veterinary Medicine • 6 days ago
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Salary
≈ $66k – $143k per year (Estimated)
Location
In office (Collingwood)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match

Greencross Pet Wellness Company

Greencross Vets is Australia's largest network of veterinary clinics, providing comprehensive healthcare, preventative treatments, and surgical care for pets. Operating dozens of modern clinics across the nation, the organization works alongside major pet retail stores to offer integrated wellness services under one roof. Through its popular pet care plans and dedicated team of veterinary professionals, the group delivers compassionate care to ensure the long-term health and well-being of companion animals.
greencrossvet.com.au • Brisbane • Melbourne • Sydney • Toowoomba • Heidelberg • Pet Care • Farming & Agriculture • Veterinary Medicine • 5000+ employees

Senior Client Services Representative (Full Time)

The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.

This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service. Veterinary nursing experience would be highly regarded.

About You

We're looking for someone who:

  • Has previous experience working within the animal care industry (essential)
  • Has a genuine passion for customer service and helping people
  • Communicates with empathy, professionalism, and confidence
  • Remains calm and organised in a fast-paced environment
  • Has excellent attention to detail and administrative skills
  • Enjoys working collaboratively with a multidisciplinary team
  • Is confident managing multiple priorities simultaneously
  • Has strong computer literacy and experience with Microsoft Office programs

Knowledge of EzyVet practice management software and medical privacy laws would be advantageous but is not essential.

Current Roster

This is a full-time position working a set rotating fortnightly roster (subject to change with notice):

Week 1 - Day Shifts

Week 2 - Afternoon/Evening Shifts, 2am being the latest finish.

This roster includes one Saturday shift per fortnight.

Career Development

This position offers genuine career progression and leadership development opportunities for the right person. CARE is committed to supporting your professional development and long-term career goals.

The Opportunity

A career at CARE will provide the successful candidate with:

  • Competitive remuneration commensurate with skill level and experience
  • Generous staff discounts on a range of hospital products and services

Join a team where exceptional client care is just as important as exceptional patient care.

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