{"id":2367840,"url":"https://alion.io/job/greene-king-application-support-technical-analyst","title":"Application Support Technical Analyst","company":{"id":4869,"name":"Greene King","domain":"greeneking.co.uk","url":"https://alion.io/company/greeneking","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":232,"ghost_share":0,"stale_share":0.806,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burton upon Trent, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Okta","optional":true}],"status":"live","first_seen_at":"2026-10-12T12:11:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T00:48:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.\nWorking closely with the business and the IT teams across three main locations, Bury St Edmunds, Burton, and Dunbar, with additional Warehouses, the successful candidate must be able to deal with multiple systems and processes, be a clear communicator, with a very strong technical foundation in a range of application types.\nWe are looking for a passionate and driven individual who can participate and enhance, through their skills, this close-knit team, driving the culture of customer experience and root cause eradication in everything they do. This role is particularly suited to someone who enjoys handling multiple priorities at any given time, with the breadth of knowledge to drive technical improvements alongside the tenacity to undertake day to day support activities.\n 12 Month FTC/Secondment Opportunity\nYour role as Application Support Analyst\nAct as 3rd/4th Line Support for the Business\nBe an escalation point for our 2nd and 3rd Line Team Members\nUse SQL and Coding skills to aid resolution of fixes and improve development of systems\nAs part of the team, manage our application portfolio to maintain our aggressive system uptime targets, whilst ensuring systems are upgraded, patched, and maintained in a proactive and timely manner\nBe responsible for delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolved\nOwn root cause targeting for the team to minimise the volume of issues and improve the customer experience of applications\nLiaise with Security and Infrastructure teams to ensure hardware solutions provided meet the needs of the business so far as the applications are concerned\nWork closely with internal teams and 3rd party suppliers to improve system performance, reliability, and usability\nHelp manage 3rd party suppliers, supplier reviews and continuous improvement programmes\nWhat you'll bring...\nExcellent communication skills, combined with a high degree of enthusiasm, drive and commitment\nTaking part in Out of Hours rota\nStrong problem-solving and troubleshooting skills\nAttention to detail ensuring accuracy in all aspects of work\nAbility to engage and prioritise work to ensure SLAs are met in agreed timescales\nHave a personal drive to stay ahead of the market by researching and understanding\nAbility to work independently\nStrong interest in technology overall\nAn ability to cope, and thrive, in a fast paced, dynamic, and fun environment with varied and multiple demands\nRequired Skills\nITIL / ITSM v3 Certification\nServiceNow and other CRM software\nSQL\nBasic coding\nWindows OS Environments\nLog analysis\nBuilding and using testing plans\nThe ability to build relationships with key customers at all levels Preferred skills\nPreferred Skills\nNoSQL\niSeries inc. IBM OS\niWMS\nSSO technologies (preferably Okta)\nUnderstanding of hospitality or brewing industry and relevant technologies\n We’re all about rewarding our team’s hard work, that’s why…\nYou’ll receive a competitive salary, pension contribution as well as:\nThe chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. \nDiscount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.\nFree employee assistance program - mental health, well-being, financial, and legal support because you matter!\nDiscount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.\nRefer a friend - who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!\nWagestream - access your wage before payday for when life happens.\n Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…","description_format":"text","description_chars":4318,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-12T17:00:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-13T02:40:45Z"},"pay":null,"html_url":"https://alion.io/job/greene-king-application-support-technical-analyst","json_url":"https://alion.io/job/greene-king-application-support-technical-analyst.json","meta":{"generated_at":"2026-10-13T02:40:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4059,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4869},"rest":"https://alion.io/mcp/rest/get_company?id=4869"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreene-king-application-support-technical-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreene-king-application-support-technical-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreene-king-application-support-technical-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greene-king-application-support-technical-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreene-king-application-support-technical-analyst"}]}