{"id":3108495,"url":"https://alion.io/job/greenfield-customer-success-representative","title":"Customer Success Representative","company":{"id":1997026,"name":"Greenfield","domain":"greenfield.com","url":"https://alion.io/company/greenfield-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brookfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Use","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T04:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T23:27:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Customer Success Representative\nDepartment: Sales \nReporting to: Senior Commercial Operations Manager\nLocation: Brookfield, CT \nVacancy Status: This posting is for an existing vacancy\n\nGreenfield is looking for an Customer Success Representative to join our growing team. \nThe Customer Success Representative serves as the primary coordinator of the customer experience, ensuring timely communication, issue resolution, and account continuity across multiple internal functions. This role partners closely with customers, sales, supply chain, operations, quality, and logistics teams to proactively address issues, support customer needs, and maintain strong relationships. As an internal handoff partner to multiple sellers, success in this role requires a high level of ownership, responsiveness, organization, and the ability to anticipate customer needs in a fast-paced, entrepreneurial environment.\n\nThis position reports to the Senior Commercial Operations Manager. It is an on-site role based in Brookfield, CT; occasional travel may be required (approximately 5–10%). \n\nWho We Are: \n\nGreenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet. \n\nWhy Join Greenfield? \n\nWe innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team. \n\nWho You Are: \nOwnership & accountability: Takes personal ownership of customer issues from intake through resolution, driving follow-up, closure, and clear communication without prompting.\nCommunication: Excellent verbal and written communication skills, with a proactive approach to keeping customers, sellers, and internal partners informed.\nOrganization & prioritization: Manages multiple open issues simultaneously with strong attention to detail, accurate follow-up cadence, and sound judgment on what to escalate first.\nProblem solving: Anticipates issues, identifies root causes, and drives timely resolution with urgency while maintaining accuracy.\nCross-functional collaboration: Works effectively both independently and in partnership with commercial, supply chain, operations, logistics, and quality teams.\nCustomer focus: Delivers an exceptional, solutions-oriented service experience that builds long-term customer trust and supports the seller’s ability to grow the account.\nAgility & composure: Maintains professionalism and a positive team presence in a fast-paced, entrepreneurial environment with shifting priorities.\n\nYour Experience Should Include: \nEducation: Post-secondary education required; bachelor’s degree in business, supply chain, or life sciences preferred\nExperience (required):\nMinimum 5 years of customer service, customer success, account coordination, inside sales support, or commercial operations experience\nProven track record supporting customers and owning issue resolution in a fast-paced, service-oriented environment\nSystems & tools (required):\nERP proficiency\nProficiency in Microsoft Office (Excel, Outlook)\nPhysical & work environment:\nPrimarily an office-based role; prolonged periods of sitting and computer use. Must be able to work in a manufacturing/distribution environment and comply with all site safety, hazardous-material handling awareness, and EHS requirements as applicable.\nSkills Preferred:\nExperience with Microsoft Dynamics 365 and CRM tools\nB2B experience within chemical distribution, specialty ingredients, chemical manufacturing, life sciences, food ingredients, industrial distribution, or a related industry\nFamiliarity with chemical industry documentation (COAs, SDS) and regulatory/quality processes\nWorking knowledge of freight/logistics billing, allocation management, or TTB requirements\n\nJob Responsibilities: \nKey Responsibilities reflect the primary focus of this role. Success is measured by customer retention within assigned accounts, timely resolution of open order issues, and new account setup speed. Additional Responsibilities are areas this role supports as needed.\n1. Customer Issue Ownership and Resolution\nOwn customer issues from intake through resolution, maintaining a clear follow-up cadence and confirming closure with the customer\nResolve order issues including pricing discrepancies, minimum order quantity (MOQ) exceptions, freight and shipping concerns, delivery date changes, and QA129 quality notifications\nResolve freight billing discrepancies in partnership with logistics and finance\nCoordinate with supply chain, logistics, operations, quality, and commercial teams to resolve issues and maintain account continuity\nFulfill customer documentation requests including certificates of analysis (COAs), safety data sheets (SDS), quality documents, and shipment paperwork\n2. Account Administration and Onboarding\nOwn new account setup, resolving issues that arise during account creation\nProcess Change Control forms and maintain accurate customer records in the ERP system\nSupport new customer onboarding in partnership with the commercial team\n3. Proactive Account Monitoring and Retention\nMonitor customer order patterns and flag disruptions, changes, or supply risks internally before they reach the customer\nCommunicate allocation decisions and delivery impacts to customers during supply constraints or operational disruptions\nIdentify service trends, recurring issues, and account risks, escalating proactively to the Senior Commercial Operations Manager and commercial partners\nPartner with Category Managers, Key Account Managers, and commercial leadership to support customer retention and the overall account experience\nAdditional Responsibilities Include:\nSupport Core and Life Science category representatives and Key Account Managers with quotes, requests for quotation (RFQs), order tracking, documentation, and system updates\nProcess customer samples and complete post-delivery follow-up\nSupport customers through Alcohol and Tobacco Tax and Trade Bureau (TTB) discrepancies\nTake inbound calls from new and existing customers\nIdentify up-sell, cross-sell, and account slippage trends, and pass relevant opportunities to the account’s seller\nShare promotional information in customer correspondence\nServe as a trained backup across key Customer Service functions, providing coverage within the department as needed\n\nTotal Compensation & Care: \nBase salary dependent on experience and demonstrated performance - $70,000 - $90,000\nFormal and informal training opportunities \nComprehensive health and dental benefits \nIncome protection: short- and long-term disability coverage, life insurance, paid personal sick time \nVacation time exceeding industry standards \nCompany funded retirement savings program with individual contribution opportunities \nMeaningful and challenging work \nCurated intentional culture focused on growth and development, engagement, and communication \n\nAbout Us \nWe own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction. \n\nCore Principles \nInnovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers. \nCollaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements. \nResponsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals. \nAgility: Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions. \nDiscipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards. \n\nAt Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we’ll inform candidates in advance. We’re committed to responsible, transparent, and fair hiring practices.","description_format":"text","description_chars":8972,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Manufacturing","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-22T20:02:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/greenfield-customer-success-representative","json_url":"https://alion.io/job/greenfield-customer-success-representative.json","meta":{"generated_at":"2026-10-28T01:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1578,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1997026},"rest":"https://alion.io/mcp/rest/get_company?id=1997026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenfield-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenfield-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenfield-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenfield-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenfield-customer-success-representative"}]}