{"id":3759082,"url":"https://alion.io/job/greenfield-it-support-analyst-12-month-contract","title":"IT Support Analyst (12 Month Contract)","company":{"id":1997026,"name":"Greenfield","domain":"greenfield.com","url":"https://alion.io/company/greenfield-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chatham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":70000,"currency":"CAD","period":"year","gross":null,"usd_annual":50132},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Microsoft Office","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-04T05:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T01:56:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title: IT Support Analyst (12 Month Contract)\nDepartment: Information Technology \nReporting to: IT Service Desk Manager\nLocation: Chatham \nVacancy Status: This posting is for an existing vacancy\nGreenfield is looking for an IT Support Analyst to join our growing team. \nAs part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day in and day out. We are looking for bright, ambitious analysts who are highly energetic and have a passion for success. Just like technology, our environment is constantly changing, and we are looking for candidates who are willing to learn and grow with these opportunities.\n\nWho We Are: \n\nGreenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet. \n\nWhy Join Greenfield? \n\nWe innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team. \n\nWho You Are: \nQualifications:\nStrong written and verbal communication skills\nStrong understanding of Windows client and server application support\nExcellent analytical and problem-solving skills\nPost-secondary education in an IT discipline\nAbility to work independently and in a team environment\n\nPreferred Skills\nExperience working with:\nWindows 10/11, Windows Server 2020+\nOffice 365 Application Suite\nApplication configuration and deployment\nExperience with monitoring and benchmarking\nITIL Foundation\nUnderstanding of networking concepts such as DNS, DHCP, TCP/IP and OSI Model\nExperience with enterprise applications such as D365 FO\n\nRequirements\n2 years’ experience in an IT support role\nThis position may require occasional travel to US and Canada to provide onsite support\nMust have a valid driver’s license\nAbility to provide after-hours on-call support\n\nJob Responsibilities: \nProvide technical support and customer service to local and remote staff\nStrong Windows, application and hardware support and experience\nProvide support for Microsoft Office Suite, Windows 10/11 Operating Systems, Active Directory, Group Policies, printer queues, shared files, and shared printers\nAbility to deploy and manage Hardware assets\nExperience managing user accounts in Microsoft Entra ID (Azure) and supporting devices with Microsoft Intune.\nTroubleshoot and support Neat Bar and Neat Pad devices in conference rooms to ensure reliable video call performance.\nSupport mobile management platform Intune\nLog into ticketing and call queue daily to track active issues until closure\nCreate and maintain knowledge base articles and standard operating procedures (SOPs) to support consistent IT service delivery.\nDeployment of desktops, laptops, and other technical equipment\nCollect and document information pertaining to inventory and asset tracking\nAssist in the development of the customer solutions knowledge base\nIdentify process improvements to reduce tickets and improve time to close incidents and requests\nParticipate in departmental projects and team collaboration with various IT groups\nDedicate time to personal development and training\nResearch and Development of new products and services to enhance IT portfolio\n\nTotal Compensation & Care: \nBase salary dependent on experience and demonstrated performance – $65,000 - $70,000\nFormal and informal training opportunities \nComprehensive health and dental benefits \nIncome protection: short- and long-term disability coverage, life insurance, paid personal sick time \nVacation time exceeding industry standards \nCompany funded retirement savings program with individual contribution opportunities \nMeaningful and challenging work \nCurated intentional culture focused on growth and development, engagement, and communication \n\nAbout Us \nWe own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction. \n\nCore Principles \nInnovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers. \nCollaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements. \nResponsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals. \nAgility: Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions. \nDiscipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards. \n\nAt Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we’ll inform candidates in advance. We’re committed to responsible, transparent, and fair hiring practices.","description_format":"text","description_chars":5912,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Manufacturing","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-04T17:58:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":42,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":50132,"is_top_pay":false},"html_url":"https://alion.io/job/greenfield-it-support-analyst-12-month-contract","json_url":"https://alion.io/job/greenfield-it-support-analyst-12-month-contract.json","meta":{"generated_at":"2026-11-10T05:01:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1997026},"rest":"https://alion.io/mcp/rest/get_company?id=1997026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenfield-it-support-analyst-12-month-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenfield-it-support-analyst-12-month-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenfield-it-support-analyst-12-month-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenfield-it-support-analyst-12-month-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenfield-it-support-analyst-12-month-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3759082}},{"tool":"search_jobs","arguments":{"company":"greenfield.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3759082},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}