{"id":3832164,"url":"https://alion.io/job/greenfield-prepose-au-service-a-la-clientele-admindirection","title":"Préposé au service à la clientèle - Admin/Direction","company":{"id":1997026,"name":"Greenfield","domain":"greenfield.com","url":"https://alion.io/company/greenfield-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boucherville, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-02-26T05:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-14T21:58:33Z","board_verified":true,"closed_at":null,"days_open":992,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":992},"description":"Greenfield is looking for a Customer Service Representative to join our growing team.\nYour main mandate will be to assist the team in taking orders from customers in Quebec and Eastern Canada, and if necessary, to assist the warehouse attendant in preparing orders for delivery.\nAbout us:\n\nFounded in 1989, Greenfield Global is one of the world's leading suppliers of high-purity alcohols, specialty solvents, custom solutions and fuel ethanol to businesses worldwide, serving diverse markets including renewable fuels, beverages, life sciences, food and industrial products. With 5 distilleries, 5 blending facilities and 9 warehouses, Greenfield efficiently fulfills over 35,000 orders in more than 50 countries. The company operates a major anaerobic digestion facility, which converts 120,000 tonnes of organic matter into renewable natural gas every year. Greenfield's low-carbon ethanol contributes to decarbonization efforts, and its team innovates in sustainable fuels such as green hydrogen, methanol, aviation fuel and renewable natural gas. Headquartered in Toronto, this family-owned business has consistently been recognized at Platinum level by Canada's Best Managed Companies since 2015.\n\nYour profile is actively sought if :\nYou communicate effectively, both orally and in writing;\nYou have a good command of the Office suite;\nYou have a functional level of English;\nYou have 5 years' experience in an administrative position.\nYou have already worked in a customer service environment;\nYou have a college diploma in administration, or equivalent;\nKnowledge of Navision software is an asset.\n\nJob Responsibilities:\nProcess, verify and follow up on orders received by phone, fax and email;\nPrepare invoices and bills of lading for customers in Quebec and the Maritimes;\nAnswer customers' general questions and concerns;\nRegister new customers in the system and perform credit checks;\nValidate product availability and coordinate production of non-inventory products;\nFollow-up on licenses and/or permits from provincial and federal government authorities;\nUpdate product pricing data;\nMaintain a register of controlled product shipments;\nComplete various reports, order supplies and perform general administrative duties;\nAssist delivery areas as needed with orders.\n\nTotal compensation and benefits :\nCompetitive base salary \nFormal and informal training opportunities\nComprehensive health and dental benefits\nIncome protection: short- and long-term disability coverage, life insurance, paid personal sick leave\nVacation time exceeding industry standards\nBonus program\nCompany-funded retirement savings program with individual contribution options\nMeaningful and challenging work\nOrganizational culture focused on growth and development, commitment and communication\n\nCore values\n\n- Honesty\n- Integrity\n- Respect\n- Commitment\n- Openness to change\n- Team spirit\n\nFundamental principles\n\nInnovation: We constantly seize opportunities to develop new products, processes and methods to meet our customers' requirements.\n\nCollaboration: We are part catalyst, part collaborator. We work with partners to make the most of our existing products and to develop customized solutions to meet our customers' needs.\n\nResponsibility: Our commitment to giving back to local communities goes beyond results. We give back to the planet by transforming renewable resources into low-carbon fuels and chemicals.\n\nAgility: Our team isn't just fast, we have the flexibility and creativity to respond to customer needs to develop tailor-made and timely solutions.\n\nDiscipline: In every plant, for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while adhering to the highest regulatory standards.","description_format":"text","description_chars":3743,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Manufacturing","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-05T19:47:41Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.332,"p_room":0.28,"age_days":992,"expected_fill_days":42,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/greenfield-prepose-au-service-a-la-clientele-admindirection","json_url":"https://alion.io/job/greenfield-prepose-au-service-a-la-clientele-admindirection.json","meta":{"generated_at":"2026-11-15T01:30:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1997026},"rest":"https://alion.io/mcp/rest/get_company?id=1997026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenfield-prepose-au-service-a-la-clientele-admindirection"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenfield-prepose-au-service-a-la-clientele-admindirection"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenfield-prepose-au-service-a-la-clientele-admindirection"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenfield-prepose-au-service-a-la-clientele-admindirection\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenfield-prepose-au-service-a-la-clientele-admindirection"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3832164}},{"tool":"search_jobs","arguments":{"company":"greenfield.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3832164},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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