{"id":3172830,"url":"https://alion.io/job/greenhouse-software-telecom-engineer-voice-deployment","title":"Telecom Engineer - Voice Deployment","company":{"id":58596,"name":"Greenhouse Software","domain":"greenhouse.com","url":"https://alion.io/company/greenhouse-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WebRTC","optional":false},{"name":"Ansible","optional":true}],"status":"closed","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T06:46:30Z","board_verified":false,"closed_at":"2026-10-29T06:46:30Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Sobre a vaga\nFive9 is seeking a Telecom Engineer to join our Voice Deployment team. You will be responsible for the design and deployment of next-generation voice technologies, ensuring reliable service delivery and contributing to the ongoing enhancement of our telecom infrastructure.\n\nO que vais fazer\n\nDesign and deploy scalable, redundant, and highly available telecom solutions across Five9’s data centers and public cloud\nEnsure reliability and performance of the voice platform through proactive deployment practices and incident prevention\nCollaborate with Cloud Operations, Product, and Engineering teams to introduce new telecom features, devices, and services\nDrive platform improvements by initiating and contributing to projects focused on resilience, automation, and service quality\nDevelop and maintain operational standards and processes to support deployment efficiency and platform reliability\nAnalyze telecom incidents to identify root causes and implement corrective actions that prevent recurrence\nEvaluate deployment requests for feasibility, scope, and delivery timelines\nProvide knowledge transfer and deployment documentation to operational teams for continued support\nCollaborate with and mentor a global team of Voice Engineers to elevate team capabilities\nSupport ongoing operations and act as a customer advocate to ensure deployment quality aligns with service expectations\n\nO que é pedido\n\nBachelor’s degree in Engineering or a related technical field preferred\nMinimum of 3 years of experience working on a service provider or enterprise voice network\nStrong understanding of SIP protocols\nStrong analytical, organizational, and communication skills\nThis role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia\nCandidates who reside within those municipalities would be required to work in-office 3 days a week\n\nValorizado\n\nexperience with WebRTC is a plus\nHands-on experience with Ribbon SBCs and PSXs highly preferred\nFamiliarity with Cisco technologies and CCNA certification is a plus\nExperience with Ansible or similar automation tools preferred\nExperience with project planning or coordination is a plus\n\nO que é oferecido\n\nFive9 Shares\nBonus Scheme\n10% Flexi Benefit\nMeal Allowance\nMedical Insurance\nLife Insurance\n25 day Annual Leave + Public Holidays\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Recruiting AI","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-23T18:46:35Z"},{"event":"close","at":"2026-10-29T06:46:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/greenhouse-software-telecom-engineer-voice-deployment","json_url":"https://alion.io/job/greenhouse-software-telecom-engineer-voice-deployment.json","meta":{"generated_at":"2026-10-29T17:32:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58596},"rest":"https://alion.io/mcp/rest/get_company?id=58596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenhouse-software-telecom-engineer-voice-deployment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenhouse-software-telecom-engineer-voice-deployment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenhouse-software-telecom-engineer-voice-deployment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenhouse-software-telecom-engineer-voice-deployment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenhouse-software-telecom-engineer-voice-deployment"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3172830}},{"tool":"search_jobs","arguments":{"company":"greenhouse.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3172830},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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