{"id":726272,"url":"https://alion.io/job/greenirony-client-success-manager","title":"Client Success Manager","company":{"id":675078,"name":"Green Irony","domain":"greenirony.com","url":"https://alion.io/company/greenirony","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":30000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Cursor","optional":false},{"name":"Kanban","optional":false},{"name":"MuleSoft","optional":false},{"name":"Notion","optional":false},{"name":"Scrum","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-05-02T12:41:08Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-31T19:37:21Z","board_verified":true,"closed_at":null,"days_open":182,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":181},"description":"At Green Irony, we exist to turn AI into Actual Intelligence - accelerating outcomes and proving that complexity is optional.\nWe don't just build AI-native systems for our clients; we run our own company on them. Quoting, hiring, delivery, account management - the same stack we implement for customers is the stack we operate on every day. It lets a small team deliver like one 10x its size: enterprise-grade integrations shipped in weeks, not months, by senior US-based engineers working alongside AI.\nWe hire people who automate first, bias hard toward action, and treat ownership as a default setting. If you'd rather govern yourself than be governed by layers of managers, welcome home.\nWe need someone who can own the client experience and the delivery across a portfolio of engagements, the person who makes sure every client feels well-served, every project stays healthy, and nothing falls through the cracks.\nIf you’ve managed technical project delivery, built strong client relationships, and get energy from keeping a lot of plates spinning without dropping any, keep reading.\nWhat You’ll Actually Do\nOwn the client relationship. You’re the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively, and they never have to chase you for a status update.\nOwn the plan. You’ll run up to 20 concurrent engagements ($30-50K, 3-8 weeks), coordinating small engineering teams alongside our AI-powered delivery tools. You track milestones, flag risks early, unblock teams fast, and keep work moving before anyone has to ask. AI handles documentation and reporting overhead so the volume stays manageable.\nRun the engagement from kickoff to hypercare. You run a structured cadence: 30-minute kickoff, 2-3 discovery sessions, FRD review, UAT, and hypercare. You author the FRD with AI, lock first discovery within seven business days, and clear open items before development starts. Status goes out every Monday. Every meeting has a purpose, an agenda, and a result.\nHold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins. No exceptions, but you handle it in a way that strengthens the relationship rather than straining it.\nOperate from inside Claude. Claude is your primary interface, not a tool you reach for occasionally. You use it to pull context (SOW summaries, account history, project health briefings), to run the skills that produce client-facing artifacts (kickoff deck, discovery questionnaire, FRD, UAT guide, weekly status report), and to keep Notion - our system of record - current. The scrum agent reports project status into a dashboard you act on; you don’t chase engineers for updates.\nSpot the next dollar. You’re the eyes on the ground inside the account. Spot follow-on projects, managed services opportunities, and adjacent problems we could solve. Loop in sales when there’s something to chase - you don’t close the deal, but you make sure it never gets missed.\nWhat We’re Looking For:\n4+ years experience in technical project management or client delivery at a software services or consulting firm, owning plans, milestones, and engineering coordination across multiple concurrent engagements.\n Working knowledge of Salesforce and/or MuleSoft - enough to speak the language credibly and spot when something's harder than estimated, but deep architecture or implementation experience isn't required (AI handles that layer).\nComfortable in a Kanban-style, agent-orchestrated model where daily status comes from a scrum agent and project health is a dashboard - if you need sprint cadence and ticket grooming to feel productive, you'll be miserable here.\nExceptional written and verbal communication - clear, concise, confident, and warm.\nA high-volume, high-context-switching operator who can hold 15-20 active engagements and switch between them cleanly - volume is the role, not a phase you're trying to grow out of.\nSchmoozer with an engine - you build warm relationships clients refer to peers, but when something needs to move, you move it.\nHungry, ambitious, highly coachable - you'd rather be corrected fast than be comfortable.\nA bias for action, decisive under chaos. You act first and analyze second; if you need exhaustive context before committing, this role will eat you alive.\n Hands-on experience using AI tools (Claude, Cursor, ChatGPT, or similar) as part of your day-to-day workflow\nEven better if you have:\nExperience selling, supporting, or delivering to small and mid-sized businesses (law firms, professional services firms, finance teams) where the buyer is rarely the technical user\nBackground in SOW-driven engagements where you’ve managed scope, change requests, and project-based billing\nExperience as an Engagement Manager or Delivery Manager at a consulting or SI firm\nHow You’ll Be Measured\nCSAT - you own the score, not just contribute to it\nPartnering with the Engineering team to deliver the project on-time, and on-budget.\nScope control and change request compliance\nInvoice accuracy and collections timeliness\nResponsiveness and turnaround time\nProject portfolio health and quality of executive reporting\nDiscovery-to-build velocity (first discovery within seven business days of kickoff; FRD ready before development starts)\nAccount expansion radar (follow-on opportunities and managed services contracts identified and routed to sales)\nHypercare quality (defect volume during hypercare, tracked separately from build defects)\nSales Base Pay\n$95,000—$115,000 USD\nOTE\n$95,000—$115,000 USD\nTransform Your Career - the AI-First Way\nAt Green Irony, you…\nTake full ownership of your work-proactively solve problems and drive deliverables to completion.\nRelentlessly pursue outcomes, measuring success by delivered value, not just output.\nSolve complex problems with practical, innovative solutions.\nCommunicate directly, transparently, and with positive intent-focusing on clarity, not politics.\nGrow continuously-mentoring, learning, and automating to expand your impact.\nBenefits Snapshot\nCompetitive salary + performance bonus\nMedical, dental, and vision coverage\n401(k) with generous company match\nFlexible PTO\nAnnual professional development budget (certifications, conferences, AI tools)\nEquipment stipend\nEqual Opportunity, Zero BS\nGreen Irony is an equal opportunity employer committed to building an inclusive team where diverse voices drive better outcomes.\nWe evaluate all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected classification-because the only bias we tolerate is toward delivering excellent work.","description_format":"text","description_chars":6840,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Consulting & Integration","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-11T08:27:12Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.176,"p_room":0.28,"age_days":181,"expected_fill_days":28,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/greenirony-client-success-manager","json_url":"https://alion.io/job/greenirony-client-success-manager.json","meta":{"generated_at":"2026-10-31T23:03:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35954,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675078},"rest":"https://alion.io/mcp/rest/get_company?id=675078"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenirony-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenirony-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenirony-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenirony-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenirony-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":726272}},{"tool":"search_jobs","arguments":{"company":"greenirony.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":726272},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}