{"id":2724618,"url":"https://alion.io/job/greenlight-ad-operations-support-contractor","title":"Ad Operations Support Contractor","company":{"id":31512,"name":"Greenlight","domain":"greenlight.ai","url":"https://alion.io/company/greenlight","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-10-16T13:44:56Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T20:43:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"ChatGPT Ads Japan\nLocation: Tokyo, Japan\nEngagement: Contractor\nWork arrangement: Hybrid, with three days per week at the Tokyo Midtown office\nAbout the Role\nOpenAI is looking for a contractor to support ad operations for ChatGPT Ads in Japan. The primary focus of this role is responding to inquiries from advertising agencies and coordinating with relevant teams at our US headquarters to resolve issues and provide clear, timely updates.\nKey Responsibilities\nSupport agency inquiries related to ad review appeals and requests for re-review.\n\nInvestigate invoice-related questions and coordinate with relevant teams to clarify billing issues.\n\nGather information on technical issues in Ads Manager and coordinate troubleshooting and resolution.\n\nWork with US-based teams to check progress, clarify next steps, and communicate updates to agencies.\n\nTrack inquiries and follow up through resolution.\n\nWhat We Are Looking For\nExperience in campaign management, ad operations, or supporting advertising agencies.\n\nStrong communication skills in Japanese and the ability to explain issues and next steps clearly.\n\nAttention to detail and the ability to manage multiple inquiries and follow-ups.\n\nA collaborative approach to problem-solving across teams.\n\nAbility to review and communicate information in English with support from AI tools.\n\nEnglish Communication\nThis role involves written communication with US-based teams. 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