{"id":1756834,"url":"https://alion.io/job/greenpath-client-success-specialist-3","title":"Client Success Specialist","company":{"id":3876298,"name":"GreenPath","domain":"greenpathconsult.com","url":"https://alion.io/company/greenpath-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T16:02:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-13T18:59:29Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Job Description\nJoin Our Mission-Driven Team as a Client Success Specialist\nLocation: Remote\nEmployment Type: Full-Time\nDepartment: Client Services\nTraining Start Date: August 31st, 2026 (Training is mandatory)\nAbout GreenPath\nGreenPath Financial Wellness is a national nonprofit organization dedicated to empowering people to lead financially healthy lives. We provide counseling, education, and innovative solutions to help individuals and families achieve their financial goals. Our mission-driven culture values collaboration, integrity, and continuous improvement.\nAbout the Role\nAt GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.\nYou’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!\n Video - Meet The Hiring Team: Linda, Leslie, & Tiffany\nWhat You’ll Do\nProvide top-tier support via phone to clients on our Debt Management Program.\nTaking back-to-back calls in a call center environment.\nSupport client accounts and ensure seamless account management.\nManage proposals, payments, deposits, and creditor communications.\nProactively review client accounts to identify and resolve issues\nMaintain accurate records and ensure compliance with state regulations.\nCollaborate across departments to ensure seamless client experience.\nEncourage and motivate clients throughout their financial journey.\nWhat You Bring\n2-3 years of customer service experience (call center preferred).\nAssociate’s degree preferred; Bachelor’s degree may substitute for experience.\nA strong sense of professionalism is essential when supporting clients through sensitive financial situations.\nStrong communication skills-empathetic, professional, and clear.\nTech-savvy with experience in Windows-based systems and CRM tools.\nComfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.\nBilingual (English/Spanish) a plus!\nRemote Work From Home Requirements\nA private, enclosed room with a door.\nHard-wired internet connection (ethernet required) and standard broadband internet.\nSecurity camera in addition to standard computer setup.\nHome environment must support productivity; remote work is not a replacement for caregiving.\nInternet Requirements- Standard Broadband Internet\n200 Mbps minimum for a single-person residence400 Mbps minimum for residences with 2+ people\nWhy GreenPath?\nA mission-driven organization with over 60 years of impact in financial wellness.\nA culture rooted in Integrity, Quality, and Teamwork.\nGrowth and development opportunities.\nSupportive, inclusive, and collaborative work environment.\nCompetitive compensation and benefits.\nAdditional Details\nMonday - Friday work schedule\nHours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.\n*Must be comfortable working in a structured, performance-driven environment.\nTraining:Begins November 30, 2026\n\nMandatory, full-time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time.\nAfter training, you transition into your regular schedule.\nReady to Support Clients on Their Path to Financial Wellness?\nApply today and become part of a team committed to making a difference; one call at a time.\nEqual Employment Opportunity Statement\nGreenPath is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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