{"id":2197378,"url":"https://alion.io/job/greenpoint-technologies-it-help-desk-analyst-contract","title":"IT Help Desk Analyst (Contract)","company":{"id":672986,"name":"Greenpoint Technologies","domain":"greenpointtechnologies.com","url":"https://alion.io/company/green-point-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bothell, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":26,"max":37,"currency":"USD","period":"hour","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:57:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T06:09:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Summary\nIT Help Desk Analyst serves as the first point of contact for all IT-related support requests across the organization. In our network heavy environment with complex data volumes, a large physical facility footprint, and a sizable remote workforce, this role delivers fast, friendly and effective technical assistance to keep employees productive and minimize downtime.\nThis is a temporary position employed through an agency. \nEssential Duties and Responsibilities\nProvides Tier I technical support for hardware, software, network connectivity, and application issues.\nReceives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests.\n Participates in Employee Onboarding/Offboarding Tasks, including account provisioning, workstation and peripheral setups.\nAssists with installation, updates, and basic configuration of approved software and applications.\n Supports mobile device enrollment, configuration, and troubleshooting through MDM tools (e.g., Intune).\nPerforms password resets, account unlocks, and basic Active Directory / Entra ID user management.\nGuides users through VPN connections, remote desktop access, and secure file-sharing procedures.\nTroubleshoots and supports communication devices including conference room AV equipment.\nDelivers remote assistance to off-site locations and remote workers using tools like Bomgar.\nProvides on-site support to local satellite offices as needed.\nDocuments all interactions, troubleshooting steps, and resolutions in the ticketing system for knowledge sharing.\nAssists with IT compliance, audit readiness, and security maintenance efforts.\nMaintains accurate records of IT service work and asset management.\nContributes to a positive work environment through professional, productive communication and effective working relationships, while delivering consistent, responsive, and high-quality customer experience in all interactions with customers, clients, co-workers, and management.\nMaintains regular attendance including being at work, being on time to work and working full shifts.\nOther duties may be assigned.\n\nCompetencies\nTo perform the job successfully, an individual should demonstrate the following competencies:\n\nGreenpoint Core Competencies\nAdaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.\nCommunications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.\nDependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.\nInitiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.\nTeamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.\nWork Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.\nJob Core Competencies\nCustomer Service - Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service.\nJudgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.\nProblem Solving -Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.\nSelf-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.\n\nSummary of Education, Experience & Certification\nAssociate degree (AA) in Information Technology or equivalent and 3 years related experience; or equivalent combination of education and experience.\nEmployees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.\n\nRequired Knowledge, Skills & Abilities\nExperience Administering Active Directory Users, Groups and Computers in Windows Server 2024.\nExperience troubleshooting and maintaining Microsoft Outlook client.\nExperience supporting Microsoft 365 applications.\nDemonstrated experience with Windows 11.\nStrong customer service background and technical writing skills.\nExcellent time management and organizational skills; ability to handling multiple tickets simultaneously.\nAbility to communicate well in person, email, and telephone.\nAbility to work effectively in a highly organized manner and be detail oriented.\nAbility to work well independently and cross-functionally as part of an established and growing team.\nAbility to ensure effective follow-up and follow-through.\nHighly self-motivated and customer-service focused.\nAbility to read, analyze, and interpret technical documents.\nAbility to effectively present information and respond to questions within all levels of an organization.\nAbility to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.\nValid driver license required.\nAbility to travel as required.\nAbility to work overtime as required.\nThe expected WA hourly pay range for this position is between $26.92 - 37.02 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. \nAbout Greenpoint Technologies \nGreenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It’s complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:\nBig jobs and stretch assignments.\nHigh accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.\nAbility to make a big, visible impact on the end product. \nWe welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.","description_format":"text","description_chars":7574,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aircraft Manufacturing","General Aviation"],"lifecycle":[{"event":"open","at":"2026-10-09T20:02:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":45,"reasons":["conf:0","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":74000,"is_top_pay":false},"html_url":"https://alion.io/job/greenpoint-technologies-it-help-desk-analyst-contract","json_url":"https://alion.io/job/greenpoint-technologies-it-help-desk-analyst-contract.json","meta":{"generated_at":"2026-10-12T09:21:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672986},"rest":"https://alion.io/mcp/rest/get_company?id=672986"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenpoint-technologies-it-help-desk-analyst-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenpoint-technologies-it-help-desk-analyst-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenpoint-technologies-it-help-desk-analyst-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenpoint-technologies-it-help-desk-analyst-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenpoint-technologies-it-help-desk-analyst-contract"}]}