{"id":630622,"url":"https://alion.io/job/greenthumbindustries-field-it-operations-engineer","title":"Field IT Operations Engineer","company":{"id":710120,"name":"Green Thumb Industries","domain":"gtigrows.com","url":"https://alion.io/company/gtigrows","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.684,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-03T21:08:40Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T01:35:21Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"The Role\nThe IT Operations Engineer is a mid-level technical role responsible for independently supporting, troubleshooting, installing, and maintaining end-user technology and core IT infrastructure across multiple business locations. This position builds upon the foundational responsibilities of the Associate IT Operations Engineer by taking greater ownership of assigned systems, resolving more complex incidents, and completing infrastructure work with limited supervision. \nThe IT Operations Engineer serves as a reliable escalation resource for routine and moderately complex technical issues, contributes to projects and system improvements, and helps developing team members follow established standards. This role is expected to travel up to 40% to support company sites and participate in after-hours, weekend, and holiday on-call rotations. \nThis is a remote role that requires up to 40% travel. \n\nResponsibilities: \nEnd-User Hardware and Application Support \nIndependently troubleshoot, install, configure, repair, and maintain PCs, laptops, retail Point of Sale (PoS) systems, registers, receipt and label printers, iPads/iOS devices, VoIP phones, and related end-user technologies. \nDiagnose hardware, software, peripheral, account, and connectivity issues; implement solutions and document work performed. \nCoordinate equipment deployments, replacements, moves, and lifecycle activities while minimizing disruption to business operations. \nTechnology Infrastructure Support \nSupport and maintain Dell and Nutanix server environments, Windows Server 2016/2019, Meraki and Fortinet switches, firewalls, wireless access points, manufacturing IoT devices, ISP circuits, and related infrastructure. \nPerform standard configuration changes, software installations, firmware updates, patching, testing, and preventive maintenance under established change-management procedures. \nTroubleshoot copper Ethernet and single-mode fiber connectivity, network performance, wireless coverage, and site interconnectivity issues. \nTake primary support ownership for assigned systems or locations while escalating high-risk, highly complex, or architecture-level issues to Senior Engineers or management. \nIncident and Service Management \nMonitor, prioritize, investigate, and resolve incidents and service requests through the Freshservice helpdesk platform. \nProactively and reactively respond to alerts generated by the SolarWinds monitoring platform and other operational tools. \nAct as an escalation resource for Associate Engineers on routine and moderately complex incidents. \nCoordinate technical response activities during assigned incidents, communicate status to stakeholders, and engage Senior Engineers or vendors when broader leadership or advanced expertise is required. \nContribute technical findings to root-cause reviews and implement approved corrective or preventive actions. \nProject and Site Support \nComplete assigned portions of infrastructure upgrades, site openings, remodels, equipment refreshes, and technology deployments. \nReview project requirements, identify technical dependencies, provide status updates, and communicate risks or delays to project leads. \nWork effectively at offices, retail locations, manufacturing facilities, warehouses, and active construction sites, including environments that may be hot, cold, dusty, or temporarily without normal facilities. \nTravel as required, including occasional last-minute trips, to support business-critical issues and scheduled project work. \nDocumentation, Standards, and Team Development \nCreate and maintain accurate technical documentation, installation records, support procedures, diagrams, asset information, and knowledge-base articles. \nFollow and reinforce company standards for security, change control, incident management, equipment installation, and customer communication. \nProvide practical guidance and knowledge sharing to Associate Engineers without serving as the team’s primary mentor, technical authority, or highest escalation point. \nIdentify recurring issues and recommend practical improvements to system reliability, support processes, and operational efficiency. \nOn-Call and Other Duties \nParticipate in after-hours, weekend, and holiday on-call support rotations. \nSupport information systems planning, implementation, administration, and operational readiness across multiple IT functional areas. \nPerform additional responsibilities as assigned by management. \n Qualifications / Requirements: \nHigh School Diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or a related field preferred. \nFlexibility to participate in on-call rotations and travel up to 40%, including occasional last-minute travel.\n3+ years of progressively responsible experience in IT operations, infrastructure support, field services, systems administration, or a related technical role.\nDemonstrated ability to independently troubleshoot and resolve moderately complex hardware, software, server, network, wireless, and connectivity issues.\nWorking knowledge of end-user devices, retail PoS technology, Windows environments, server infrastructure, network equipment, monitoring platforms, and IT service-management practices.\nExperience performing installations, configuration changes, patching, equipment deployments, and preventive maintenance using documented procedures.\nAbility to organize work, manage multiple priorities, communicate status, and complete assignments with limited day-to-day supervision.\nStrong written and verbal communication skills and a professional approach when working with internal customers, vendors, contractors, and team members.\nAbility to document technical work clearly and provide appropriate guidance to less-experienced team members.\nAbility to pass state cannabis licensing requirements, including federal background checks.\nValid driver’s license and ability to meet company travel requirements, where applicable.\nPhysical and Work Environment Requirements \nAbility to lift and carry up to 50 pounds and perform equipment setup, boxing, unboxing, mounting, and cable installation.\nAbility to walk, stand, bend, kneel, climb stairs and ladders, use basic hand tools, take accurate measurements, and perform minor installation or carpentry-related tasks when required.\nAbility to work safely around low-voltage cabling and electrical infrastructure while following company safety requirements and using qualified electrical personnel when required.\nAbility to work in active construction sites and operational facilities where conditions may include heat, cold, noise, dust, limited access, or temporary lack of restroom facilities.\nThe pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.\nGreen Thumb Pay Range\n$75,000—$90,000 USD","description_format":"text","description_chars":6961,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cannabis & CBD"],"lifecycle":[{"event":"open","at":"2026-09-10T19:16:24Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.482,"p_room":0.55,"age_days":38,"expected_fill_days":33,"reasons":["conf:1","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/greenthumbindustries-field-it-operations-engineer","json_url":"https://alion.io/job/greenthumbindustries-field-it-operations-engineer.json","meta":{"generated_at":"2026-10-13T02:00:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":710120},"rest":"https://alion.io/mcp/rest/get_company?id=710120"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenthumbindustries-field-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenthumbindustries-field-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenthumbindustries-field-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenthumbindustries-field-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenthumbindustries-field-it-operations-engineer"}]}