{"id":1514461,"url":"https://alion.io/job/greenwaste-customer-service-representative","title":"Customer Service Representative","company":{"id":1981390,"name":"GreenWaste","domain":"greenwaste.com","url":"https://alion.io/company/greenwaste-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sacramento, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-08T21:09:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-13T01:12:04Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":35},"description":"About the Company:\nGreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.\nWe are seeking an experienced, successful, and engaged Customer Service Representative to join our team. This position is expected to work out of our office at 4201 Florin Perkins Road, Sacramento, CA.PositionSummary:\nGreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role’s main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services.\nEssential Functions and Responsibilities:\nManaging and answering large amounts of customer service calls/questions and resolving calls in a timely manner.\nSchedule deliveries, exchanges, and removals of containers\nDocumenting all customer service in our company specific database\nMaintaining customer records by updating account information\nEmailing/mailing service information to our customers\nData entry duties/reporting\nProcess credit card payments\nAssist Customer Service Supervisor with reporting, routing, billing, and other duties\nKnowledge, Skills and Abilities:\nKnowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages.\nAbility to carry out instructions when they are provided orally or in writing.\nAbility to read, and write routine reports and correspondence\nEffective problem-solving skills and ability to follow communication procedures, guidelines and policies\nCommunicate effectively using appropriate communication tools and techniques\nAbility to manage time and\nBe a team player and have the ability to work well with others\nQualifications:\nAt least 1 year of customer service experience preferred\nMust be familiar and able to use current operating computer systems\nProficient in Microsoft Word, and Microsoft Outlook\nLanguage Skill:\nProficiency in English and/or Spanish \nPhysical Demands:\nAbility to lift at least 10 lbs. using proper lifting techniques\nAbility to sit or stand as needed\nReaching above the shoulder or below the waist\nWork Environment:\nWork shifts vary. Typical work week is Monday through Friday based out of the Sacramento CA office.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nGreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.\nThis Organization Participates in E-Verify. Esta Organización Participa en E-Verify.\nGreenWaste Core Values\nIntegrity\nDo what’s right for each other and our communities.\nTeamwork\nWork together to help our communities thrive.\nCreativity\nExperiment and try something new, big or small.\nInnovation\nChampion ideas that drive sustainability every day.","description_format":"text","description_chars":3814,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Internet Services","Waste Management"],"lifecycle":[{"event":"open","at":"2026-09-30T09:02:50Z"},{"event":"close","at":"2026-10-03T17:55:05Z"},{"event":"reopen","at":"2026-10-06T23:31:04Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.578,"p_room":0.55,"age_days":35,"expected_fill_days":24,"reasons":["conf:29","win:tail","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/greenwaste-customer-service-representative","json_url":"https://alion.io/job/greenwaste-customer-service-representative.json","meta":{"generated_at":"2026-10-14T11:27:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13748,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1981390},"rest":"https://alion.io/mcp/rest/get_company?id=1981390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreenwaste-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreenwaste-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreenwaste-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greenwaste-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreenwaste-customer-service-representative"}]}