{"id":3487580,"url":"https://alion.io/job/grexa-ai-senior-program-associate-client-training-enablement","title":"Senior Program Associate (Client Training & Enablement)","company":{"id":2680668,"name":"Grexa AI","domain":"grexa.ai","url":"https://alion.io/company/grexa-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":600000,"max":750000,"currency":"INR","period":"year","gross":null,"usd_annual":7943},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T09:17:13Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-11-04T06:15:32Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"About Grexa\nGrexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.\nFounded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.\nWe’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling\nAbout the Role\nWe are looking for a Senior Program Associate to own client training and product enablement at Grexa AI. This role sits at the intersection of client engagement, operations, and training.. You will make sure businesses onboarded onto Grexa do not just get activated but actually learn to use the platform well and keep using it.\nYou will run live training, build the enablement material and processes that scale it, and work cross-functionally with product, growth, and leadership to turn client confusion into clear adoption. If you are hands-on, analytical, and energized by getting non-technical business owners to real outcomes fast, you will fit right in.\nKey Responsibilities\nRun onboarding and app training sessions (live via video calls) that take new clients from signup to first value in week one.\nDesign and scale the training playbook, guides, short videos, and in-app guidance so onboarding works without you being in every call.\nContinuously monitor activation and engagement metrics to find where clients get stuck, then proactively close the gap and drive adoption.\nServe as the strategic bridge between clients and internal teams, ensuring clear communication and fast issue resolution.\nChampion the voice of the client by turning recurring training gaps and feedback into actionable product and process improvements.\nIdentify adoption, retention, and upsell opportunities that surface during training, and drive or hand them off cleanly.\nBuild and maintain dashboards and reporting to measure training effectiveness, activation rate, and time-to-value.\nCollaborate with the founding and leadership teams to refine the client journey and onboarding strategy.\nRequirements\n2 to 4 years in Customer Success, Implementation, Training, Program Management, or Operations, ideally at a product-based startup or SaaS company.\nProven experience in running client-facing sessions and explaining software to non-technical business owners.\nDemonstrated experience in designing and scaling processes that improve efficiency and client outcomes.\nExperience in contributing to renewals, retention, or upsell is a strong plus.\nStrong analytical and problem-solving skills, with a focus on execution and results.\nExcellent communication, coordination, and stakeholder management skills.\nHands-on proficiency with CRM systems, Excel/Sheets, and marketing or automation tools.\nFluent in English and Hindi. Additional regional languages are a plus.\nHighly proactive, detail-oriented, and comfortable in a fast-paced, dynamic environment.","description_format":"text","description_chars":3281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-29T22:14:03Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.657,"p_room":0.28,"age_days":70,"expected_fill_days":35,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":7943,"is_top_pay":false},"html_url":"https://alion.io/job/grexa-ai-senior-program-associate-client-training-enablement","json_url":"https://alion.io/job/grexa-ai-senior-program-associate-client-training-enablement.json","meta":{"generated_at":"2026-11-04T09:28:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2680668},"rest":"https://alion.io/mcp/rest/get_company?id=2680668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrexa-ai-senior-program-associate-client-training-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrexa-ai-senior-program-associate-client-training-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrexa-ai-senior-program-associate-client-training-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grexa-ai-senior-program-associate-client-training-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrexa-ai-senior-program-associate-client-training-enablement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3487580}},{"tool":"search_jobs","arguments":{"company":"grexa.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3487580},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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