{"id":1907217,"url":"https://alion.io/job/greyorange-senior-engineer-software-support-2","title":"Senior Engineer - Software Support","company":{"id":176318,"name":"GreyOrange","domain":"greyorange.com","url":"https://alion.io/company/greyorange-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-05T13:06:58Z","employer_posted_date":null,"last_verified_at":"2026-10-05T13:06:58Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking an experienced Senior Engineer - Software Support to provide advanced technical support for large-scale warehouse automation and enterprise software platforms. This role requires deep technical expertise, strong troubleshooting capabilities, and the ability to manage complex customer issues in high-availability production environments. The ideal candidate should have hands-on experience with enterprise applications, system debugging, performance analysis, and customer-facing technical support operations.\nResponsibilities:\nIssue Resolution: Troubleshoot and resolve complex application and database-related issues.\nTechnical Escalation: Act as a technical escalation point for critical customer issues.\nRoot Cause Analysis: Analyse logs, system performance, and application behaviour to identify root causes.\nEngineering Collaboration: Collaborate with Engineering and Product teams for bug fixes and enhancements.\nProduction Support: Support deployments, configuration updates, and production validations.\nOperational Excellence: Drive improvements in troubleshooting, documentation, and operational efficiency.\nMentorship: Mentor junior engineers and share technical knowledge within the team.\nStakeholder Communication: Ensure timely resolution and effective communication with stakeholders.\nRequirements:\nEducation: Bachelor's degree in Engineering, Computer Science, IT, or a related field.\nExperience: 5-8 years of experience in Software/Application Support roles.\nEnvironment: Strong expertise in Linux/Unix environments.\nDatabase and Querying: Advanced SQL and database troubleshooting skills.\nScripting: Experience with Python or Shell scripting.\nAnalytical Skills: Strong debugging, analytical, and problem-solving skills.\nCommunication: Excellent communication and stakeholder management abilities.\nFlexibility: Willingness to work in rotational shifts.\nGood to Have:\nExperience with warehouse automation, robotics, or enterprise SaaS platforms.\nExposure to cloud environments and monitoring tools.\nExperience mentoring or guiding support teams.","description_format":"text","description_chars":2076,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics & Warehouse Robotics","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-10-05T13:06:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/greyorange-senior-engineer-software-support-2","json_url":"https://alion.io/job/greyorange-senior-engineer-software-support-2.json","meta":{"generated_at":"2026-10-07T01:29:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2356,"day_limit":5000,"remaining_today":2644,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176318},"rest":"https://alion.io/mcp/rest/get_company?id=176318"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreyorange-senior-engineer-software-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreyorange-senior-engineer-software-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreyorange-senior-engineer-software-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greyorange-senior-engineer-software-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreyorange-senior-engineer-software-support-2"}]}