Senior Engineer - Software Support

GreyOrange · Logistics & Warehouse Robotics · Robotic Software & Control Systems · Python · SQL · 4 days ago

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Salary

≈ $14k – $32k per year (Estimated)

Location

In office (Gurgaon)

Seniority

Senior · 2+ years exp

First seen by Alion on Oct 23, 2026.

Overview

Company

Impact

Profile match

GreyOrange

GreyOrange is a global technology enterprise specializing in AI-driven warehouse automation and fulfillment orchestration solutions. The company focuses on integrating autonomous mobile robots with its proprietary software platform to optimize order picking, inventory management, and supply chain workflows for retail and distribution operations. Headquartered in Roswell, Georgia, it serves enterprise clients worldwide to streamline logistics and accelerate order fulfillment.

greyorange.com · HQ: Roswell, United States · Robotic Software & Control Systems · Logistics & Warehouse Robotics · 51-200 employees · Est. 2011

Tech stack of GreyOrange

Backed by Inventus Capital Partners

We are seeking an experienced Senior Engineer - Software Support to provide advanced technical support for large-scale warehouse automation and enterprise software platforms. This role requires deep technical expertise, strong troubleshooting capabilities, and the ability to manage complex customer issues in high-availability production environments. The ideal candidate should have hands-on experience with enterprise applications, system debugging, performance analysis, and customer-facing technical support operations.

Responsibilities:

Troubleshoot and resolve complex application, system, and database-related issues.
Act as the technical escalation point for critical customer incidents.
Analyse application logs, system performance, and production behaviour to identify root causes.
Collaborate with Engineering and Product teams to resolve software defects and implement enhancements.
Support application deployments, configuration changes, and production validation activities.
Drive continuous improvements in troubleshooting processes, documentation, and operational efficiency.
Mentor junior support engineers and promote technical knowledge sharing within the team.
Ensure timely issue resolution while maintaining clear and effective communication with internal and external stakeholders.

Requirements:

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
5-8 years of experience in Software/Application Support roles.
Strong expertise in Linux/Unix environments.
Advanced SQL knowledge with hands-on database troubleshooting experience.
Proficiency in Python or Shell scripting.
Strong debugging, analytical, and problem-solving skills
Excellent verbal and written communication skills with strong stakeholder management abilities.
Willingness to work in rotational shifts.

Preferred Qualifications:

Experience with warehouse automation, robotics, or enterprise SaaS platforms.
Exposure to cloud environments and monitoring/observability tools.
Experience mentoring or guiding technical support teams.

Skills

linux, python, shell, sql, unix

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