{"id":3206961,"url":"https://alion.io/job/greyorange-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":176318,"name":"GreyOrange","domain":"greyorange.com","url":"https://alion.io/company/greyorange-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-24T13:35:00Z","employer_posted_date":null,"last_verified_at":"2026-10-24T13:35:00Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"We are looking for a motivated Software Support Engineer to join our support team and help ensure the smooth operation of mission-critical warehouse automation applications. The ideal candidate should have a passion for troubleshooting technical issues, analysing system behaviour, and supporting production environments.\n\nResponsibilities: \nProvide L2/L3 support for business-critical applications and production systems.\nInvestigate and resolve technical issues within defined SLA timelines.\nPerform root cause analysis (RCA) for recurring incidents and production issues.\nMonitor application health, system performance, and reliability metrics.\nAnalyse logs, troubleshoot system issues, and coordinate with engineering teams for resolution.\nCreate and maintain technical documentation, SOPs, and troubleshooting guides.\nWork closely with Client Services, Product, and Engineering teams to ensure timely issue resolution.\nParticipate in incident management, escalation handling, and production support activities.\nAssist in identifying potential issues proactively and implementing preventive measures.\n\nRequirements: \nB. Tech/B. E. degree in Computer Science, IT, Electronics, or related field.\n6 Months to 2 Years of experience in Application Support, Production Support, or Technical Support.\nGood understanding of Linux/Unix environments.\nBasic to intermediate knowledge of SQL.\nKnowledge of Python or Shell Scripting.\nUnderstanding of Incident Management and SLA-driven support processes.\nStrong analytical and troubleshooting skills.\nWillingness to work in rotational shifts.\n\nPreferred Skills: \nExposure to monitoring tools and log analysis.\nKnowledge of ITIL processes and ticketing systems.\nExperience supporting enterprise or customer-facing applications.\nOpen to international travel opportunities.\nSkills\nLinux, SQL, Unix, support","description_format":"text","description_chars":1844,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics & Warehouse Robotics","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-10-24T13:35:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":34,"reasons":["seen:8","velocity","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/greyorange-technical-support-engineer-2","json_url":"https://alion.io/job/greyorange-technical-support-engineer-2.json","meta":{"generated_at":"2026-11-02T14:09:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19407,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176318},"rest":"https://alion.io/mcp/rest/get_company?id=176318"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreyorange-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreyorange-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreyorange-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greyorange-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreyorange-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3206961}},{"tool":"search_jobs","arguments":{"company":"greyorange.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3206961},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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