Affordable Systems Trainer

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

You will be responsible for creating and maintaining training materials, conducting sessions, and providing ongoing support to ensure users can navigate systems efficiently and with ease.

JOB DESCRIPTION

Training Development & Delivery:

• Design, develop, and deliver a comprehensive systems training program for property management software affordable modules by managing the appropriate logistics such as delivery method and audience, maintaining training environment accuracy and availability, coordinating registration, and delivering systems how-to information in a timely, effective, and engaging manner to on-site operators.
• Create new and revise systems training content by collaborating with other company stakeholders and teams, developing/maintaining accurate written training materials such as user training guides and facilitator guides, and other support materials such as help desk deliverables and digital content storyboards.

Performance Monitoring:

• Assess the effectiveness of the training program effectiveness by developing pre-and post-tests, surveys, and/or other methods and tools to assess learner understanding, and by reviewing other Company reports to link training to overall performance and results.
• Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
• Continuously improve training approaches based on evaluations and advancements in learning technologies.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Demonstrated proficiency in property management software (preferably Yardi and Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
• Property management software affordable modules experience preferred.
• Bachelor's degree in Business, Finance, Accounting, Education, or a related field.
• 3-5 years of experience in systems training, or a related role.
• Excellent presentation, facilitation, and interpersonal skills.
• Analytical and problem-solving skills, with the ability to simplify complex systems and concepts.
• Strong organizational and time management skills to manage multiple training initiatives.

SPECIALIZED SKILLS:

• Certification in instructional design, training, or related fields is a plus.

TRAVEL / PHYSICAL DEMANDS:

• Team members work in an office or remote work environment. No special physical demands are required.
• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The salary range for this position is $63,000 - $76,000.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

This position may be performed remotely anywhere within the United States except the state of Alaska.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].

ANTICIPATED CLOSING DATE

This date may be subject to change due to evolving business needs.