Manager of Performance Strategy - San Diego & Orange County

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Manager of Performance Strategy role is an influential leadership position supporting onsite operations and regional performance objectives, In the role, the Manager of Performance Strategy will identify performance needs for onsite team members and assigned portfolio to fill learning gaps both in 1:1 and group facilitation, will ensure that team members have the knowledge and resources needed to achieve performance goals and operational excellence, and will act as a strategist to increase site-specific efficiency, productivity, and overall success throughout the region. In addition, the Manager of Performance Strategy will be responsible for coordinating group coaching sessions with various onsite team members, support onboarding efforts, and collaborate with department leads to ensure national Learning & Development initiatives are being implemented on the regional level.

JOB DESCRIPTION

Schedule: Monday - Friday

Experience requirements: 3-5 years experience designing, managing and improving goal-setting frameworks (KPIs), ability to coach and mentor team members at all levels of the organization to lead to enhanced performance. Incumbent should have strong ability to analyze and interpret data and provide thoughtful guidance on improving asset/team member performance, high comfort level facilitating in large group settings, operation acumen in property management or hospitality industry strongly preferred.

1. Partners with and supports Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.

2. Facilitates onboard training courses when necessary for newly transitioned properties.

3. Provides feedback to Learning & Development Team regarding training needs.

4. Monitors 3rd party Mystery Shop scores. The Mystery Shops are to be coordinated with Regional Property Managers. Based upon the score, Performance Team members may need to schedule a one-on-one coaching session with team members. These sessions should be coordinated with the Community Manager (and Regional Property Manager where appropriate).

5. Develops and executes specific coaching sessions. These sessions may be conducted through site visits, virtual environments, or regional workshops (Leasing/ ACM/CM Workshops, New Hire Forums, Roundtables, etc.). Each will be based upon the needs of the region.

6. Attends all scheduled weekly conference calls with the Regional Property Managers discussing specific properties, to report on training, discuss needs, and personnel as requested by Regional Property Managers.

7. Utilizes One-on-One Coaching sessions to review key performance metrics with team members and develop a coaching plan. These sessions should be coordinated with the team member’s Community Manager (and Regional Property Manager where appropriate).

8. Through careful analysis of Key Performance indicators, (KPIs) including historical data, trends, and other key metrics, the Manager of Performance Strategy will act as a strategist in interpreting data, support in developing correction action plans, and aide in maximizing asset, portfolio and regional performance as a whole.

9. Participates in and facilitates (as requested) inter-department meetings/collaboration with the goal to implement a strategic plan that will maximize regional performance.

10. Responds to critical asset needs while using regional business intelligence tools. Provides team members an asset performance analysis along with a recommended improvement strategy. This process requires communication, leadership, and project management. Organizes collaborative strategy meetings with the Community Manager, Regional Property Manager and other impacted departments/parties.

11. Plans for and executes all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.

12. Plans, executes, and participates in committees or chair them as requested.

13. Makes recommendations and modifications regarding office and region performance, business needs, etc.

The salary range for this position is $82,000 - $90,000 (San Diego, CA)

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].