{"id":2264745,"url":"https://alion.io/job/greystar-resident-experience-coordinator","title":"Resident Experience Coordinator","company":{"id":4551,"name":"Greystar","domain":"greystar.com","url":"https://alion.io/company/greystar","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":96,"ghost_share":0,"stale_share":0.583,"repost_share":0.01,"time_to_fill_p50_days":22,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":805},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T03:19:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"ABOUT GREYSTAR\nGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.\nJOB DESCRIPTION SUMMARY\nThe Resident Experience Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.JOB DESCRIPTION\nKEY RESPONSIBILITIES:\nCoordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.\nDevelops and publishes property newsletter, which includes planned events, resident services, and advertisements.\nHandles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.\nSchedules activity center or clubhouse rentals maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.\nProcesses work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.\nInspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.\nBASIC KNOWLEDGE & QUALIFICATIONS:\nDemonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.\nDemonstrated proficiency in word processing, spreadsheet, property management (Yardi or OneSite), and database management programs in order to complete required reports.\nDemonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.\nHigh School diploma, GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.\nTRAVEL / PHYSICAL DEMANDS:\nRare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.\nIncumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.\nIncumbents must be able to push, pull, lift, carry, or maneuver weights of up to 4.5 kilrograms independently and 11.4 kilograms with assistance.\nMust be able to work a flexible work schedule, which may include weekends and/or holidays.\nThis posting is for a new role.\nThe salary range for this position is $60,000 - $70,000 CAD.\nAdditional Compensation:\nMany factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.\nCorporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.\nOnsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.\nRobust Benefits Offered:\nCompetitive Medical, Dental, Vision, and Disability & Life insurance benefits effective your first day of employment. \nGenerous Paid Time off. All new hires start with 15 days of vacation, 5 family responsibility days and 5 company sick days. Additional vacation accrued with tenure. \nPaid Parental Leave Top-Up Benefit (*For eligible team member). \nGroup RRSP with Company Match up to 5% of pay after 3 months of service. Open to full-time and part-time team members, with spousal RRSP and lump sum contribution options. \nEmployee Assistance Program, plus free 24/7 virtual care with a Canadian family doctor. \n6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). \nPet Insurance discounts through Petsecure and wellbeing programs through the RBC app.\nOngoing Learning Opportunities & Education Assistance Programs.\nImportant Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to .","description_format":"text","description_chars":5806,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Residential Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-11T06:14:06Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-12T06:54:29Z"},"pay":null,"html_url":"https://alion.io/job/greystar-resident-experience-coordinator","json_url":"https://alion.io/job/greystar-resident-experience-coordinator.json","meta":{"generated_at":"2026-10-12T06:54:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4551},"rest":"https://alion.io/mcp/rest/get_company?id=4551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgreystar-resident-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgreystar-resident-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgreystar-resident-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/greystar-resident-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgreystar-resident-experience-coordinator"}]}