Source-to-Contract Operations Advocate
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The S2C Operations Advocate provides day-to-day support for an assigned portfolio within Upstream Source-to-Contract functions, including supplier record setup and maintenance, compliance program support, and third-party credentialing coordination. This role maintains supplier attributes across property accounting systems, supports training and troubleshooting for assigned properties, and partners with the Manager, S2C - Operations to ensure consistent, compliant supplier support.JOB DESCRIPTION
KEY RESPONSIBILITIES
Supplier Record & Compliance Support
- Assist assigned portfolio with the supplier compliance program, third-party credentialing processes, and e-procurement system, including ongoing training on these systems.
- Maintain supplier record setup and attributes across property accounting systems, ensuring accuracy and compliance with owner requirements.
- Maintain working knowledge of supplier requirements and order/invoice processing procedures to ensure consistent process adherence.
- Assist third-party suppliers with onboarding, registration, and general inquiries related to compliance and credentialing requirements.
- Serve as an escalation point for bank account validation exceptions, conducting additional supplier outreach when automated validation checks fail.
Help Desk & Cross-Functional Coordination
- Provide ongoing support by maintaining the Help Desk queue and responding to tickets and emails within established timeframes.
- Interact with accounting, operations, and other departments to ensure changes and processes are understood and followed.
- Escalate complex or higher-priority issues to the Sr. S2C Operations Advocate or Manager, S2C (Upstream) - Operations, as needed.
Reporting & Continuous Improvement
- Complete financial, administrative, and other reports and analyses as assigned.
- Participate in ongoing process improvement through review and feedback on assigned portfolio processes.
- Maintain relationships with team members and property-level stakeholders to support consistent execution.
BASIC KNOWLEDGE & QUALIFICATIONS
Fluency in French required; proficiency in Canadian French preferred.
- Property & Casualty Insurance license preferred; applicable experience will also be considered.
- Relevant experience in procurement, accounts payable, or property operations; college degree a plus but not required.
- Prior experience in the multi-family real estate industry (e.g., as a Community Manager) preferred, but not required.
- Demonstrated ability to read, write, and communicate effectively with team members and property-level stakeholders.
- Proficiency in word processing, spreadsheet, property management, and database management tools.
- Basic mathematical skills necessary to complete financial records, budgets, and other fiscal reporting information.
SPECIALIZED SKILLS
- Strong attention to detail and follow-through on assigned portfolio tasks.
- Comfortable managing a Help Desk queue and responding to routine tickets within SLA.
- Effective, clear communicator with property-level and cross-functional stakeholders.
- Eager to learn supplier compliance processes and systems; open to coaching from senior team members.
- Organized, with the ability to manage multiple ongoing requests across an assigned portfolio.
The hourly range for this position is $24.00 - $26.44.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.
This position may be performed remotely anywhere within the United States except the state of Alaska.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].
ANTICIPATED CLOSING DATE
October 11, 2026This date may be subject to change due to evolving business needs.