L2 Support Engineer
First seen by Alion on Oct 9, 2026.
About the job :
We are looking for an L2 Developer Support Engineer / Technical Support Specialist with a strong troubleshooting and analytical mindset. The role involves investigating technical issues, analyzing logs and APIs, communicating findings to partners, and owning issues through resolution.
Key Responsibilities :
- Provide L2 technical support for a high-volume messaging platform.
- Investigate issues using logs, REST APIs, JSON, webhooks, and Postman.
- Perform deep technical troubleshooting and resolve issues with minimal L3 escalation.
- Communicate technical findings clearly through business-friendly emails.
- Manage incidents according to P0/P1 SLAs and own issues through resolution.
- Identify root causes, document defects, and work closely with Engineering teams.
- Analyze high-volume system logs and trace issues end-to-end.
- Gradually develop skills in Java, scripting, and simple code fixes.
Requirements :
- 2+ years of experience in Technical/Developer Support.
- Strong understanding of REST APIs, JSON, and Webhooks.
- Hands-on experience with Postman and log analysis/troubleshooting.
- Ability to read and understand code in any programming language.
- Strong analytical and problem-solving skills with a root-cause investigation mindset.
- Excellent written and verbal communication skills, especially explaining technical issues to non-technical stakeholders.
- Ability to troubleshoot issues by tracing requests/messages across APIs and system logs.
- Strong ownership and customer/partner-focused approach.
Nice to have :
- Experience supporting Android, iOS, or mobile applications.
- Basic Java programming or scripting experience.
- Experience testing on physical mobile devices.
- Experience with on-call, real-time, or high-volume production support.
- Familiarity with Buganizer or similar defect-tracking tools.
- Understanding of mobile messaging ecosystems and platforms such as Android/Google Messages.
We offer :
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
Skills
Technical Support, RESTful, JSON, Troubleshooting, IT Operations, Applications Support, Defect/Bug Tracking System