{"id":2068297,"url":"https://alion.io/job/griffith-news-service-centre-supervisor-it","title":"Service Centre Supervisor (IT)","company":{"id":41081,"name":"Griffith University","domain":"griffith.edu.au","url":"https://alion.io/company/griffith-news","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nathan, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":122270,"max":132466,"currency":"AUD","period":"year","gross":null,"usd_annual":92572},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T03:50:32Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-24T00:34:38Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Every institution values excellence. What matters most is why.\nGriffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.\nWhy? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.\n About the Opportunity\nLead and coordinate customer focused and specialist IT support services that underpin end-user computing and teaching technologies across the University. You’ll be responsible for delivering reliable, responsive, and scalable support for staff, students, and teaching environments overseeing incident and request management, service performance, and continuous improvement. Working within a service aligned model, you’ll drive strong customer outcomes, uphold service standards, and build team capability to meet University priorities.\nKey Responsibilities\nLead day-to-day delivery of end-user computing, AV, collaboration, and Service Centre support services.\nCoordinate incidents, requests, and service tasks to meet agreed SLAs and standards.\nSupervise and develop technical staff, managing workloads, performance, and team capability.\nDrive continuous improvement of end-user and teaching technology services.\nProvide senior technical guidance and escalation support for complex issues.\nSupport peak periods, semester readiness, and technology rollouts.\nCollaborate with service leads, projects, and partners to deliver integrated outcomes.\nMonitor performance, trends, and feedback to improve service quality and user experience.\nMaintain clear procedures, documentation, and knowledge resources.\nSupport device lifecycle management, including deployment, maintenance, and decommissioning.\nAbout you\nThe occupant of this position will hold relevant tertiary qualifications with subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.\nWhat we can offer\nThis is a full time, continuing opportunity based as Brisbane South (Nathan) campus. As Griffith is a multi-site University you may be required to work across other locations.\nGriffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.\nSalary\nHEW 7 - Base range - $104,504.60 - $113,219.43 17% super. Full package range - $122,270.38 - $132,466.72.\n Why join Griffith?\n\nAs a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:\nWide range of Learning and Development opportunities \nMix of on campus and work from home options available and a supportive work environment \nSalary packaging options and corporate health discounts \nGenerous leave entitlements including paid parental leave and leave loading \nSupport with future learning opportunities through our educational staff assistance scheme \nOpportunities for internal mobility \nHealth Safety and Wellbeing initiatives - on campus Gym facilities \nAt Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.\nGriffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.\nHow to apply\nPlease submit your application online and ensure it includes the following:\nA covering letter outlining your suitability for the role please refer to the qualifications above and the position description.\nCurrent curriculum vitae/resume including full contact details \nFor application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on \nClosing date: Open until filled. All applications must be submitted online.","description_format":"text","description_chars":4712,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-08T05:07:05Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.651,"p_room":0.55,"age_days":15,"expected_fill_days":15,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":92572,"is_top_pay":false},"html_url":"https://alion.io/job/griffith-news-service-centre-supervisor-it","json_url":"https://alion.io/job/griffith-news-service-centre-supervisor-it.json","meta":{"generated_at":"2026-10-24T00:59:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41081},"rest":"https://alion.io/mcp/rest/get_company?id=41081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgriffith-news-service-centre-supervisor-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgriffith-news-service-centre-supervisor-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgriffith-news-service-centre-supervisor-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/griffith-news-service-centre-supervisor-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgriffith-news-service-centre-supervisor-it"}]}