{"id":1615845,"url":"https://alion.io/job/grocery-outlet-manager-operator-initiatives","title":"Manager, Operator Initiatives","company":{"id":1838454,"name":"Grocery Outlet","domain":"groceryoutlet.com","url":"https://alion.io/company/groceryoutlet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Emeryville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T22:53:51Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-06T04:35:10Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About the Team:\nThe Grocery Outlet Store Support team is here to enable our Independent Operators and Aspiring Operators in Training (AOTs) to be successful Operators. We do this by providing world-class Project Management, Training, Communication, and Support services so our Independent Operators can focus on what matters: their families, business, customers, and communities. We build strong relationships with our Operators by being transparent and collaborative in all that we do and by looking for ways to improve the operator experience continuously.\nAbout the Role:\nThis highly visible and field-oriented role offers an opportunity to develop and maintain the SOPs, best practices, process maps, and support materials that help our Independent Operators and field teams execute consistently. We are looking for a collaborative-minded leader with strong project management skills, excellent communication, and a practical understanding of store operations.\nThis role will spend meaningful time in stores reviewing current materials, validating processes, gathering operator feedback, and translating store-level insights into clear, usable guidance. The Manager, Operator Initiatives will also act as a representative for the Independent Operator community, advising cross-functional teams on the operator point of view and helping ensure projects are realistic, scalable, and supported beyond launch. This role reports to the Director, Operator Initiatives.\nResponsibilities Include:\nOwn the creation, maintenance, and ongoing governance of store and field SOPs, best practices, process documentation, and related support materials\nReview existing SOPs, training content, communications, job aids, Lucidchart workflows, and field materials to identify gaps, duplication, outdated guidance, and opportunities to simplify execution\nDevelop clear, operator-ready materials including SOPs, best practice guides, process maps, field training resources, meeting materials, and implementation support tools\nSpend significant time in stores observing processes, validating current-state execution, testing proposed best practices, and identifying what is practical for operators and store teams\nFacilitate operator and field reviews of proposed SOPs and materials to ensure guidance is accurate, usable, and grounded in real store conditions\nUpdate and standardize Lucidchart best practice workflows and process maps to ensure they reflect current store operations and are easy for field teams and operators to use\nManage operator- and field-facing initiatives from intake through execution, including project scope, requirements, milestones, deliverables, risks, decisions, and follow-up\nPartner cross-functionally with Operations, Field Leadership, Training, Communications, Technology, Merchandising, Marketing, Finance, and other teams to ensure projects are coordinated and executable at store level\nAct as a representative for the Independent Operator community by advising project teams on store realities, execution risks, training needs, communication considerations, and adoption barriers\nGather feedback after implementation and facilitate lessons learned to determine what should be refined, documented, or scaled more broadly\nAbout You:\n5+ years of experience in retail operations, field operations, training and development, process improvement, project management, or a similar operations role\nStrong understanding of store operations and the ability to assess whether processes are practical and executable in a real store environment\nExperience developing SOPs, best practices, training materials, process documentation, presentations, or other operator/field-facing resources\nKnowledge of project management standards, processes, procedures, guidelines, and tools\nStrong written and verbal communication skills, with the ability to translate complex processes into clear, simple, actionable guidance\nComfortable spending meaningful time in stores, engaging with operators and store teams, and using field observations to improve materials and processes\nAbility to influence and collaborate across operators, field leadership, corporate partners, and project teams\nDetailed-oriented, organized, and able to manage multiple priorities in a fast-paced environment with ambiguity\nStrong proficiency with M.S. Office, collaboration/project management tools, and Lucidchart or similar process-mapping tools\nA self-starter with an ownership and results oriented mindset and a commitment to continuous improvement\n To learn about how we collect, use and secure your personal information. Click here to see our privacy policy.","description_format":"text","description_chars":4636,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:31:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 2","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":2,"median_offered_wage_usd":109167,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.807,"p_room":0.44,"age_days":63,"expected_fill_days":57,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/grocery-outlet-manager-operator-initiatives","json_url":"https://alion.io/job/grocery-outlet-manager-operator-initiatives.json","meta":{"generated_at":"2026-11-06T07:26:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1838454},"rest":"https://alion.io/mcp/rest/get_company?id=1838454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrocery-outlet-manager-operator-initiatives"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrocery-outlet-manager-operator-initiatives"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrocery-outlet-manager-operator-initiatives"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grocery-outlet-manager-operator-initiatives\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrocery-outlet-manager-operator-initiatives"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1615845}},{"tool":"search_jobs","arguments":{"company":"groceryoutlet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1615845},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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