{"id":1986091,"url":"https://alion.io/job/grocery-outlet-rfc-quality-and-process-improvement-supervisor","title":"RFC Quality and Process Improvement Supervisor","company":{"id":1838454,"name":"Grocery Outlet","domain":"groceryoutlet.com","url":"https://alion.io/company/groceryoutlet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Middletown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Mandiant capa","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:09:10Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T13:30:25Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About the Team:\nOur Supply Chain and Logistics team mission is to provide top notch service to our stores and purchasing teams, contributing to the goal to make Grocery Outlet the first choice for bargain minded customers while touching lives for the better. Our team oversees the successful movement of products from our vendors to our stores and is self-motivated, passionate, and dedicated.\nAbout the Role: The RFC Quality and Process Improvement Supervisor is responsible for leading, standardizing, and strengthening quality execution across assigned distribution facilities. This role serves as the primary quality leader for each assigned site and is accountable for ensuring that food safety, quality, audit readiness, corrective action, and continuous improvement expectations are consistently met across both dry and refrigerated/frozen operations.\nThis position oversees both QA Coordinators and QC Coordinators, bringing together two distinct but connected quality functions: prevention and root cause through QA, and detection, response, and verification through QC. The Regional Quality Supervisor ensures these functions operate as one aligned facility quality program with clear ownership, consistent documentation, timely follow-up, and measurable improvement.\nThe RFC Quality and Process Improvement Supervisor serves as the designated SQF Practitioner for assigned facilities, supports SQF program execution, leads required internal audit activity, delivers site-level quality training, validates corrective and preventive actions, and holds facilities accountable for timely closure of audit findings, customer claims, internal nonconformances, and process gaps.\nThis role reports to the Quality & Process Improvement Manager, with a dotted-line partnership to RFC and facility leadership at each assigned site. The Regional Quality Supervisor provides Quality & Process Improvement leadership with a trended, facility-level view of quality performance, including recurring findings, systemic risks, CAPA effectiveness, audit performance, and escalation needs.\nThe role covers quality performance across both dry and refrigerated/frozen operations. In Southern California, where both are fully 3PL-operated, the Regional Quality Supervisor directly manages GO-employed QA and QC Coordinators onsite while driving facility-level quality execution through partnership with 3PL leadership. This role reports to the Quality & Process Improvement Manager.\nResponsibilities Include:\nQuality Leadership and Program Oversight\nLead the facility-level quality program across assigned sites, ensuring consistent execution of food safety, quality, SQF, GMP, Food Defense, sanitation, audit, and documentation expectations.\nDirectly oversee, coach, and support QA Coordinators and QC Coordinators, ensuring alignment between prevention and detection efforts.\nClarify roles, responsibilities, priorities, and performance expectations for coordinator-level quality team members.\nEnsure QA and QC activities are connected through shared visibility, consistent communication, documented follow-up, and common quality objectives.\nSupport hiring, onboarding, training, coaching, and ongoing development of QA and QC Coordinator team members.\nPromote a culture of accountability, prevention, continuous improvement, and operational ownership across assigned facilities.\nPartner with facility leadership, RFC leadership, operations teams, and 3PL partners to prioritize quality risks, corrective actions, and resource needs.\nSQF, Food Safety, and Regulatory Readiness\nServe as the SQF Practitioner for assigned facilities, supporting implementation, maintenance, and continuous improvement of SQF systems.\nEnsure site-level SQF requirements are understood, executed, documented, and sustained.\nPerform SQF-required internal audits and ensure findings are documented, assigned, tracked, corrected, verified, and validated.\nSupport audit readiness for SQF, regulatory, customer, internal, and third-party audits.\nEnsure consistent audit cadence, documentation standards, evidence collection, and follow-up practices across dry, refrigerated, frozen, company-operated, and 3PL-managed operations.\nConduct onsite audits, walkthroughs, facility assessments, gap assessments, and process reviews as needed.\nPerform traceability exercises with internal warehouses and 3PL partners to verify recall readiness, inventory accuracy, lot control, and documentation effectiveness.\nIdentify and escalate food safety risks, compliance concerns, or repeated failures to the Quality & Process Improvement Manager and appropriate site leadership.\nTraining and Site Support\nDeliver and reinforce training related to Good Manufacturing Practices, Food Safety, Food Defense, SQF expectations, quality procedures, audit standards, and general quality guidelines.\nEnsure training is documented, current, role-appropriate, and effective across assigned facilities.\nSupport facility leaders in understanding quality expectations, audit findings, root cause requirements, CAPA timelines, and verification needs.\nProvide guidance to coordinators and site teams on proper documentation, evidence standards, investigation quality, and escalation procedures.\nReinforce quality expectations across shifts and functions through coaching, observation, and follow-up.\nCorrective Action, RCA, and CAPA Management\nHold assigned facilities accountable for timely and effective closure of audit findings, nonconformances, ICARE cases, quality claims, internal observations, and corrective actions.\nReview and validate root cause analyses submitted by QA and QC Coordinators to ensure causes are specific, evidence-based, and tied to the actual failure.\nReview, validate, and monitor corrective and preventive actions to ensure they address root cause and reduce recurrence.\nVerify completion of corrective actions and validate effectiveness after implementation.\nEscalate overdue, ineffective, repeated, or high-risk CAPAs to Quality & Process Improvement and site/RFC leadership.\nEnsure CAPA documentation is complete, accurate, and audit-ready.\nQuality Claims, ICARE, and Investigation Management\nProcess ICARE cases tied to store-reported quality claims and facility-level quality concerns.\nLead or support investigations from claim intake through root cause identification, corrective action, verification, and closure.\nPartner with assigned facilities, QA Coordinators, QC Coordinators, operations teams, and 3PL partners to gather evidence and determine appropriate resolution.\nIdentify trends in store-reported claims, recurring facility issues, product condition concerns, handling failures, temperature control gaps, and process breakdowns.\nEnsure investigation outcomes are clearly documented and communicated to appropriate stakeholders.\nData, Trending, and Continuous Improvement\nAggregate, analyze, and trend findings identified by QA Coordinators, QC Coordinators, audits, facility assessments, ICARE cases, store claims, internal observations, traceability exercises, and CAPA follow-up.\nIdentify recurring issues, systemic process gaps, facility-specific risks, and cross-facility improvement opportunities.\nProvide Quality & Process Improvement leadership with a clear, trended view of facility-level quality performance.\nPrepare quality summaries, trend reports, and performance updates for review by the Quality & Process Improvement Manager.\nEnsure trended reports are reviewed and signed off by the Quality & Process Improvement Manager before distribution to facility, RFC, or operational leadership.\nRecommend process improvements, standardization opportunities, training needs, and escalation actions based on data and field observations.\nSupport cross-facility alignment by sharing trends, risks, and best practices with Quality & Process Improvement leadership.\n3PL and Facility Partnership\nServe as the quality point of contact for assigned 3PL-managed operations.\nDirectly manage GO-employed QA and QC Coordinators assigned to 3PL-operated sites, including Southern California.\nEnsure GO quality employees working onsite at 3PL-managed facilities are aligned on audit cadence, documentation standards, investigation expectations, CAPA follow-up, and escalation protocols.\nEnsure 3PL partners understand and execute required food safety, quality, audit, documentation, traceability, and corrective action expectations.\nMonitor quality performance at 3PL-managed sites through audits, documentation review, investigation follow-up, trend analysis, coordinator input, and recurring partnership meetings.\nHold 3PL partners accountable through documented expectations, clear communication, follow-up, and escalation when needed.\nPartner with 3PL leadership to resolve quality concerns, improve process control, and ensure timely closure of findings.\nRecognize that authority in third-party-operated facilities includes both direct leadership of GO quality employees and relational/contractual influence with 3PL facility leadership.\nAbout The Pay:\nBase Salary Range: $85,000 - $95,000\nAnnual Bonus Program\nEquity\n401(k) Profit Sharing\nMedical, Dental, Vision & More!\nFinal compensation will be determined based upon experience and skills and may vary based on location.\nAbout You: \n3-5+ years of experience in quality assurance, quality control, food safety, warehouse operations, inventory control, distribution, logistics, manufacturing, or a related field.\nPrior experience leading, training, coaching, or supervising others.\nExperience supporting audits, corrective actions, investigations, internal assessments, or compliance programs.\nStrong working knowledge of GMPs, Food Safety, Food Defense, sanitation principles, and quality system expectations.\nSQF Practitioner certification preferred, or willingness to obtain within a defined timeframe.\nUnderstanding of root cause analysis, corrective and preventive action, verification, validation, and continuous improvement practices.\nAbility to interpret audit findings, identify trends, evaluate evidence, and determine whether corrective actions are effective.\nStrong analytical skills with the ability to review data from multiple sources and identify patterns, risks, and recurring issues.\nStrong verbal and written communication skills, including the ability to document findings clearly and present quality performance to leadership.\nAbility to lead and develop a small team while also influencing operational partners outside of direct reporting lines.\nAbility to hold others accountable in a constructive, professional, and solutions-oriented manner.\nAbility to manage competing priorities across QA, QC, audits, claims, investigations, CAPAs, training, and facility support.\nAbility to work effectively across both company-operated and 3PL-managed environments.\nAbility to travel between assigned sites and support quality activity across shifts as needed.\nPreferred Qualifications\nSQF Practitioner certification.\nHACCP, PCQI, internal auditing, food defense, food safety, or related certification.\nExperience in food distribution, retail supply chain, warehouse operations, cold chain logistics, 3PL management, or manufacturing.\nExperience working with refrigerated and frozen product handling requirements.\nExperience managing customer complaints, store claims, nonconformances, or quality investigations.\nExperience building reports, tracking CAPAs, analyzing trends, and communicating quality metrics to leadership.\nExperience supporting multi-site operations.\nTo learn about how we collect, use and secure your personal information. 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