{"id":1615888,"url":"https://alion.io/job/grocery-outlet-sr-manager-sap-application-support","title":"Sr. Manager, SAP Application Support","company":{"id":1838454,"name":"Grocery Outlet","domain":"groceryoutlet.com","url":"https://alion.io/company/groceryoutlet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Emeryville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-01T16:23:06Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-10-20T01:13:48Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":109},"description":"About the Team: Our IT team’s mission is to push the boundaries of technology with the intention of going above and beyond to aid stores and customers and deliver timely solutions to benefit all members of Grocery Outlet. Our team consists of problem solvers and go-getters dedicated to service-oriented and solving important problems.\nAbout the Role:\nThe Sr. Manager, Application Support is responsible for leading the end-to-end application support function (Run) across SAP and non-SAP systems supporting Merchandising, Purchasing, Supply Chain, Finance, and Store systems. This role ensures system stability, incident management, root cause resolution, and continuous improvement across enterprise applications. The position will lead a team responsible for managing production support, vendor coordination, and operational excellence, while partnering closely with Product, Engineering, and Enterprise Architecture teams. A key focus is driving the shift from reactive issue resolution → proactive problem management and system reliability, ensuring that recurring issues are identified, analyzed, and permanently resolved. This position reports to the VP, Business Solutions.\nResponsibilities Include:\nApplication Support Leadership (Run Ownership)\nOwn end-to-end application support across SAP and non-SAP systems • Establish clear ownership of incident management, problem management, and service delivery • Ensure high system availability, performance, and reliability across business-critical platforms\nIncident & Problem Management\nLead incident management processes, including triage, prioritization, and resolution • Drive root cause analysis (RCA) and ensure issues are tracked to permanent resolution • Reduce recurring incidents through structured problem management practices • Establish SLAs, monitor performance, and ensure adherence\nSAP & Enterprise Systems Support\nOversee support for SAP ERP (S/4 or ECC) and related modules (MM, SD, FICO) • Manage support across integrated systems including WMS, TMS, store systems, and financial applications • Ensure seamless data flow and system integration stability across platforms\nContinuous Improvement & Automation\nImplement processes to move from reactive support → proactive improvement • Identify opportunities for automation, monitoring, and operational efficiency • Establish a Run insights loop, feeding recurring issues into product and engineering backlogs\nCross-Functional Collaboration\nPartner with Product teams to align on prioritization of enhancements and fixes • Work closely with Engineering and Architecture to address systemic issues • Collaborate with PMO on governance, reporting, and prioritization\nVendor & Offshore Management\nManage external vendors and AMS partners supporting SAP and non-SAP systems • Ensure vendor accountability for SLA adherence, quality, and delivery • Drive reduction in vendor dependency by strengthening internal capabilities\nOperational Governance & Reporting\nProvide regular reporting on incidents, trends, root causes, and system health • Track KPIs such as incident volume, resolution time, and repeat issues\nPeople Leadership\nBuild and lead a high-performing application support team • Foster a culture of accountability, ownership, and continuous improvement\nAbout The Pay:\nBase Salary Range: $140,000 - $160,000 Annually\nAnnual Bonus Program\nEquity\n401(k) Profit Sharing\nMedical, Dental, Vision & More!\nFinal compensation will be determined based on experience and skills and may vary based on location.\nAbout You:\n8-12+ years of experience in application support, production support, or IT operations, with leadership experience\nStrong experience supporting SAP ERP (S/4 or ECC), particularly MM, SD, and/or FICO modules (required)\nProven experience in incident management, problem management, and root cause analysis\nDeep understanding of enterprise systems across:Merchandising and Purchasing\nSupply Chain and Logistics\nFinance systems\nStore systems\n\nExperience managing integrated SAP and non-SAP environments\nStrong experience working with AMS vendors and offshore teams\nDemonstrated ability to:Drive issues to permanent resolution (not just quick fixes)\nEstablish support processes, SLAs, and governance models\nImprove system reliability and reduce incident volume\n\nFamiliarity with ITIL frameworks and best practices\nStrong collaboration skills across Product, Engineering, and Business teams\nExcellent communication and stakeholder management skills\nBachelor’s degree in Computer Science, Engineering, or related field \nTo learn about how we collect, use and secure your personal information. Click here to see our privacy policy.","description_format":"text","description_chars":4660,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:31:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 2","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":2,"median_offered_wage_usd":109167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.492,"p_room":0.36,"age_days":109,"expected_fill_days":57,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/grocery-outlet-sr-manager-sap-application-support","json_url":"https://alion.io/job/grocery-outlet-sr-manager-sap-application-support.json","meta":{"generated_at":"2026-10-20T03:34:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3958,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1838454},"rest":"https://alion.io/mcp/rest/get_company?id=1838454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrocery-outlet-sr-manager-sap-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrocery-outlet-sr-manager-sap-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrocery-outlet-sr-manager-sap-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grocery-outlet-sr-manager-sap-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrocery-outlet-sr-manager-sap-application-support"}]}