{"id":1615865,"url":"https://alion.io/job/grocery-outlet-vp-operator-support","title":"VP - Operator Support","company":{"id":1838454,"name":"Grocery Outlet","domain":"groceryoutlet.com","url":"https://alion.io/company/groceryoutlet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":92,"open_postings":12,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Emeryville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T16:23:22Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-16T15:02:05Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"About the Team:\nThe Grocery Outlet Store Support team is here to enable our Independent Operators and Aspiring Operators in Training (AOTs) to be successful Operators. We do this by providing world-class Project Management, Training, Communication, Issue Resolution and Operational Support Services so our Independent Operators can focus on what matters: their families, business, customers, and communities. We build strong relationships with our Operators by being transparent and collaborative in all that we do and by looking for ways to improve the operator experience continuously.\nAbout the Role:\nAs the Vice President, Operator Support you will lead the team that provides support to the Independent Operators (IOs) and Aspiring Operators in Training (AOTs) by leading the following functions: Operational Strategy, Operator Initiatives, Field Communications, and Learning & Development Content Creation for IOs and AOTs. This role expands the scope of Operator Support from responsive service delivery to a proactive, programmatic function that strengthens store execution across the system. The VP will identify operational enhancements, build scalable standard operating procedures for stores, improve support processes, and partner closely with the AOT Training team to develop best-in-class training programs for Independent Operators in Training and Aspiring Operators in Training (AOTs). The ideal candidate is an enterprise leader who can translate operational needs into durable programs, lead teams through growth and change, and build strong relationships with Operators, field leaders, and cross-functional partners. The Vice President, Operator Support will have 3 direct reports and will report to the EVP, Chief Stores Operations Officer.\nResponsibilities Include:\nStrategic Leadership: Set the long-term vision, priorities, and roadmap for Operator Support, ensuring the function advances company goals, improves the Operator experience, and supports profitable store growth.\nOperational Enhancements & Programmatic Improvements: Lead the identification, prioritization, and execution of operational improvement programs that simplify store execution, reduce friction for Operators, and improve consistency across the system.\nStore Standard Operating Procedures: Develop and continuously refine best-in-class standard operating procedures for stores, partnering with field leaders, Operators, merchandising, operations, and training partners to ensure procedures are practical, scalable, and easy to adopt.\nAOT Training Partnership: Partner with the AOT Training team to design and improve training programs, tools, and content for Independent Operators in Training and Aspiring Operators in Training, ensuring programs prepare future Operators for operational excellence and business ownership.\nOperator Initiatives: Oversee the design and execution of initiatives that empower Independent Operators to maximize store potential, strengthen profitability, and deliver a consistent customer experience.\nField Communications: Own the strategy and governance for clear, timely, and actionable communication between corporate teams, field leaders, Independent Operators, and AOTs.\nOperator Contact Center: Continue to mature the Operator Contact Center into a responsive, insight-driven support capability that resolves inquiries, identifies recurring issues, and informs process improvements.\nTeam Leadership: Build, lead, and develop a high-performing team of functional leaders, creating a collaborative, accountable, and results-oriented culture.\nPerformance Management & Continuous Improvement: Establish measures of success, service levels, reporting rhythms, and feedback loops to monitor program effectiveness and drive ongoing improvement.\nCross-functional Collaboration: Partner closely with Operations, Training, Marketing, Merchandising, Finance, Legal, Technology, and other teams to align support programs with enterprise priorities and store needs.\nRelationship Management: Cultivate trusted relationships with Independent Operators, AOTs, field leaders, and senior stakeholders; listen deeply to business needs and translate insights into practical support solutions.\nCompliance & Quality Assurance: Ensure support programs, communications, SOPs, and training content align with company standards, policies, and applicable regulatory requirements.\nChange Leadership: Lead adoption of new programs, processes, and tools with clear communication, thoughtful sequencing, and strong field engagement.\nAbout The Pay:\nBase Salary Range: $200,000 - $240,000 Annually\nAnnual Bonus Program\nEquity\n401(k) Profit Sharing\nMedical, Dental, Vision & More!\nFinal compensation will be determined based upon experience and skills and may vary based on location.\nAbout You:\nBachelor’s degree strongly preferred.\n10+ years of experience in store operations, strategy, or other support functions within a retail, grocery and/or franchise setting.\nAbility to thrive in a fast-paced, start-up-like environment.\nPassion for working with our Independent Operators to help them improve and grow their businesses.\nA champion at developing strategic development programs.\nStrong project management, planning, and analytical skills.\nInnovative in terms of rethinking processes and approaches to improve results.\nKnowledge of adult learning and training concepts, theories, and best practices.\nHands-on experience in soft skills training in addition to some background with technical training.\nExcellent interpersonal skills with highly developed public speaking abilities.\nAbility to influence and mentor at all levels of the organization.\nAbility to travel as needed.\nProven and effective approach for assessing talent.\nPassion for collaboration and driving for results.\nExtraordinary listening and organizational skills.\nDetail-oriented; able to effectively manage time.\nExperience in performance assessment and coaching.\nExcellent communication skills both vertically and cross-functionally to break down barriers for the team.\nExperience managing remote teams.\nExperience managing a team budget.\nExperience with Salesforce is strongly preferred.","description_format":"text","description_chars":6157,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":3,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:31:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 2","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":2,"median_offered_wage_usd":109167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.826,"p_room":0.75,"age_days":44,"expected_fill_days":57,"reasons":["conf:0","win:late"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/grocery-outlet-vp-operator-support","json_url":"https://alion.io/job/grocery-outlet-vp-operator-support.json","meta":{"generated_at":"2026-10-16T16:40:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1838454},"rest":"https://alion.io/mcp/rest/get_company?id=1838454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrocery-outlet-vp-operator-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrocery-outlet-vp-operator-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrocery-outlet-vp-operator-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grocery-outlet-vp-operator-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrocery-outlet-vp-operator-support"}]}