{"id":1952013,"url":"https://alion.io/job/groot-customer-service-representative-5","title":"Customer Service Representative","company":{"id":2385894,"name":"Groot","domain":"groot.com","url":"https://alion.io/company/groot-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T21:10:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Waste Connections is looking for a high energy Customer Service Representative to join our GROWING team in Henderson, Colorado.\nPAY:\n$20.00 per hour\nPlus incentive bonuses that are paid out monthly!\nWHY YOU NEED TO JOIN US:\nCULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.\nINTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees. \nDUTIES AND RESPONSIBILITIES:\nWorks in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.\nInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. \nFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.\nDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.\nWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.\nA typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.\nWORKING CONDITIONS AND PHYSICAL EFFORT:\nWork environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.\nCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.\nAlso, long periods spent sitting, typing, or looking at a computer screen are common.\nMINIMUM JOB REQUIREMENTS:\n2 years of Phone Customer Service experience preferred.\nAbility to read, write, comprehend and communicate in English.\nExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.\nHigh School Diploma or GED required.\nTo be considered for any of our current openings you must complete an application at https://careers.wasteconnections.com/ . Application information and additional instructions can be found once you select your position of interest.\nWe offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to \"Connect with Your Future\".\nWaste Connections is an equal opportunity employer. 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