{"id":3417467,"url":"https://alion.io/job/groundtruth-customer-success-manager","title":"Customer Success Manager","company":{"id":4589,"name":"GroundTruth","domain":"groundtruth.com","url":"https://alion.io/company/groundtruth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":82000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false},{"name":"Google Ads","optional":true},{"name":"Meta Ads","optional":true}],"status":"live","first_seen_at":"2026-10-28T19:55:51Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T19:00:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Success Manager\nRemote (US) | Self Serve Business\nA bit about us\nGroundTruth is an advertising platform that turns real-world behavior into marketing that drives in-store visits and other real business results. We use observed real-world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.\nWith this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in-store visits, sales, and more.\nLearn more at groundtruth.com.\nAt Groundtruth, we believe that innovative technology starts with the best talent and have been ranked one ofAd Age’s Best Places to Work in 2021, 2022, 2023, & 2025! Learn more about the perks of joining our teamhere.\nA bit about you\nAs a Customer Success Manager, you’ll own a portfolio of self-serve clients and play a critical role in onboarding, retention, and growth. You’ll act as a strategic advisor and product expert, helping clients ranging from SMBs to mid-market agencies and brands leverage GroundTruth’s suite of products to achieve real business outcomes. Your goal is to drive customer success, improve customer and campaign ROI, and deepen product adoption through consultative guidance and hands-on support.\nYou will\nManage a book of active self-serve clients and drive retention and growth across self-serve customer segments\nEnsure clients successfully adopt Groundtruth’s platform, driving product usage, and helping them achieve their desired business outcomes\nBe an expert on all Groundtruth suite of applications\nLead onboarding calls and provide product education tailored to customer type.\nTroubleshoot platform questions and ensure clients understand campaign setup, tracking, and reporting tools\nAnalyze campaign results and proactively recommend optimizations to improve ROI and retention\nRun quarterly business reviews or ad hoc strategic sessions with high-potential clients to unlock larger budgets\nIdentify upsell and cross-sell opportunities based on client maturity and campaign goals\nBe a product champion, stay current on new feature releases, educate clients, and surface feedback to Product and Engineering\nCollaborate with the technical operations team to address complex client issues and ensure timely resolution\nYou have\nThis is our ideal wish list, but most people don’t check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we’d love to hear from you.\nBachelor's degree in Advertising, Marketing, Communications, or relevant field. Master’s degree or MBA preferred\n2-5 years of experience in customer enablement, onboarding, customer success, or product marketing roles\nExperience supporting self-serve advertising or SaaS platforms.\nExcellent client communication, relationship-building, and presentation skills.\nExperience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred\nStrategic thinker with a hands-on execution mindset and a passion for client results.\nDemonstrated ability to influence cross-functional teams and build scalable onboarding programs\nPassion for user education and a mindset rooted in product-led growth principles\nBonus if you’ve worked with self-serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools\nCompensation package\n$82,000 - $100,000 base salary + commission ($102,500-$125,000 OTE)\nThe listed salary range is reflective of the cost of labor in the candidate’s location and may vary depending on where the role is filled.\nApplications will be reviewed on a rolling basis\nThe final deadline to apply is 11/15/26, but early applications are strongly encouraged as we may begin interviewing prior to that date\nUse of AI in recruiting process\nWe use AI-supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job-related information to generate match insights for our team - but every application is reviewed by a recruiter, and hiring decisions are never made by AI\nCalifornia Privacy Rights Notice for Job Applicants\nGroundTruth complies with California privacy laws. Please review our most up-to-dateCalifornia Privacy Rights Notice to learn how we collect and use personal information during the application process.\nEqual Employment Opportunity (EEO) Statement\nWe are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nApplicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at ","description_format":"text","description_chars":5055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Analytics & Attribution","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-28T19:55:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/groundtruth-customer-success-manager","json_url":"https://alion.io/job/groundtruth-customer-success-manager.json","meta":{"generated_at":"2026-10-31T20:44:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4589},"rest":"https://alion.io/mcp/rest/get_company?id=4589"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgroundtruth-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgroundtruth-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgroundtruth-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/groundtruth-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgroundtruth-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3417467}},{"tool":"search_jobs","arguments":{"company":"groundtruth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3417467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}