{"id":2285683,"url":"https://alion.io/job/groundwork-coffee-shift-lead","title":"Shift Lead","company":{"id":695157,"name":"Groundwork Coffee","domain":"groundworkcoffee.com","url":"https://alion.io/company/groundworkcoffee","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Monica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":151},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T18:21:32Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T03:53:52Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"ABOUT US\n Groundwork Coffee specializes in batch-roasted, certified organic coffees and artisanal teas. From our humble roots as a rare book store and cafe back in 1990, Groundwork would go on to become one of the first certified organic coffee roasters in Southern California, as well as the largest organic coffee roaster in Los Angeles. A truly local pioneer in fair trade and fairly traded coffee and tea sourcing, we remain committed to sustainable business practices, including maintaining direct relationships with growers and importers who promote responsible coffee and tea production. From the ground up, Groundwork is steadfast in its commitment to the values of quality, sustainability and community.\nPOSITION OVERVIEW\nShift Leads perform all of the job responsibilities of the Barista, while taking on an active role in creating and maintaining a positive store environment for guests and team members. They promote and foster healthy working relationships and can effectively communicate with all levels of the organization. They uphold Groundwork standards and apply shift planning and deployment to prioritize daily tasks to ensure great hospitality for our communities. Shift Leads actively engage team members in best practices to consistently meet and exceed both store and individual goals.\nROLE PRIORITIES\nShift Leads are knowledgeable in coffee, tea, and drink preparation and consistently encourage this knowledge in their team members. They are expected to model professionalism at all times, ensuring excellence is achieved and maintained in all guest interactions and by offering operational support to co-workers and management staff through strong servant-leadership skills.\nRETAIL OPERATIONS\nMaintain a safe, clean, and organized store environment. \nMaintain accurate cash handling and follow proper procedure for securing store funds. \nResponsible for opening and closing the store. \nMaintain a minimum availability of 30 hours and communicate scheduling needs to supervisor in a timely manner.\nCOMMUNICATION\nCommunicate store needs and needs of guests to the Assistant Store Team Lead and/or Store Team Lead.\nEnsure availability of merchandise and services by communicating with the Store Team Lead.\nMaintain operations by coordinating and enforcing company policies and procedures. \nMaintain the stability and reputation of the store by complying with legal requirements. \nIdentify guest needs by establishing rapport with potential and actual guests.\nProvide coaching and feedback in the moment when opportunities arise. \nCommunicate respectfully and directly to all team members and guests. \nPROACTIVITY\nContribute to team effort through execution of program initiatives. \nEnsure staff’s adequate knowledge of products, procedures, and service standards. \nPersonally commit to looking ahead and plan for shift quality and experience. \nSet an example for staff through consistent performance and adherence to quality standards.\nROLE QUALIFICATIONS, REQUIRED EDUCATION & EXPERIENCE\nPossess a valid ServSafe certification or equivalent Food Handlers card. \n2 years of barista experience. \nMust be able to effectively complete and communicate tasks with team and leadership. \nMust be able to perform math computations (add, subtract, divide, and multiply). \nMust be able to perform basic computer skills and navigate operation applications.\nAbility to work and think independently and make quality decisions in the absence of a supervisor \nAbility to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Fluent in spoken and written English. \nWorking knowledge of data analysis and performance/operation metrics.\nCOMPETENCY - KNOWLEDGE, SKILLS & ABILITIES\nAdapting to Change: Quickly grasps the underlying reason for change and can shift gears comfortably. \nWillingness to learn: Continually searches for ways to expand personal knowledge of industry trends and products.\nTime Management: Uses time effectively and efficiently. Concentrates efforts on important priorities. \nAction-Oriented: Seizes opportunities and works hard. Full of energy when it comes to things that are typically viewed as challenging.\nTakes Initiative: Makes decisions and takes action in a timely manner - sometimes with little direction, incomplete information, and under tight deadlines and pressure. \nIntegrity and Trust: Is direct and truthful. Presents the truth in an appropriate and helpful manner. Keeps confidence and admits mistakes. Does not misrepresent for personal gain. \nHospitality: Spends the extra effort to create a welcoming environment and put others at-ease. Practices empathy and is aware of and patient with the team and guests. Always has the guests in mind and uses first-hand customer information for improvements. Builds effective relationships with guests to gain their trust and respect. \nEffective Communicator: Can communicate clearly, respectfully, and succinctly; effectively relays messages both verbally and in writing.\nSelf-Awareness: Knows personal strengths, gains insight from mistakes and actively seeks feedback. \nSelf-Management: Personally committed to and actively works to continuously improve.\nWORK ENVIRONMENT\nBusy, tight quarters, often warm/hot.\nWhile performing the duties of this job the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration.\nThe noise level in the work environment and job sites can at times be loud.","description_format":"text","description_chars":5486,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-11T13:56:26Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":0.9,"age_days":12,"expected_fill_days":30,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/groundwork-coffee-shift-lead","json_url":"https://alion.io/job/groundwork-coffee-shift-lead.json","meta":{"generated_at":"2026-10-22T06:03:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695157},"rest":"https://alion.io/mcp/rest/get_company?id=695157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgroundwork-coffee-shift-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgroundwork-coffee-shift-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgroundwork-coffee-shift-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/groundwork-coffee-shift-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgroundwork-coffee-shift-lead"}]}