{"id":3654828,"url":"https://alion.io/job/group-1001-claims-processing-team-lead","title":"Claims Processing Team Lead","company":{"id":1854086,"name":"Group 1001","domain":"group1001.com","url":"https://alion.io/company/group1001","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zionsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T04:50:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.\nWhy This Role Matters\nThe Claims Processing Team Lead is a subject matter expert who supports Delaware Life Operations claims processes and team members. Responsibilities include, but are not limited to, claims workflow management, training and support of new team members, ongoing education and support of the whole team, identifying improvement opportunities, developing and maintaining procedural documents, and supporting system changes and enhancements. The Team Lead will spend 50% or more of their time on claims processing, including death claims, beneficiary payouts, and related servicing activities. The Team Lead works closely with the broader management team to make sure beneficiaries, families, agents, and internal service partners consistently receive the highest level of service.\nWhat You'll Do\nAct as a subject matter expert for all claims processing tasks and responsibilities.\nLead or assist with claims workflow management. Monitor incoming claim volumes, inventory, aging, and trends, and coordinate resources both proactively and reactively.\nOversee the claims process from start to finish, including intake, document review (such as death certificates, claim forms, and beneficiary designations), validation, decisions, and payout. Make sure claims are accurate and timely.\nMake sure claims processing meets regulatory and compliance requirements, including state prompt-payment rules, interest calculations, tax withholding and reporting, and unclaimed property and escheatment obligations.\nMonitor key performance measures and goals for the team and its members, including claim turnaround time, quality, accuracy, and service-level metrics.\nIdentify process improvement opportunities and help develop and implement solutions. Build knowledge of upstream and downstream functions and departments to support decision-making.\nProvide ongoing process coaching, conduct process observations, and deliver training to help team members improve efficiency, effectiveness, and the beneficiary experience.\nHelp develop and maintain standard operating procedures and job aids for claims processing.\nHelp with escalated issues, including complex, contested, or sensitive claims, and lead the effort to resolve them. Own communication and resolution as appropriate, handling beneficiaries and families with empathy and professionalism.\nAssist with other duties as assigned.\nWhat We're Looking For\n3+ years of claims processing, operations, or customer service experience\nBachelor's degree or equivalent experience\nSubject matter expertise with annuities and/or financial services products\nStrong problem-solving skills and experience working in a fast-paced, changing environment\nStrong verbal and written communication skills, including the ability to handle sensitive conversations with compassion\nAttention to detail: you're meticulous and curious about how things work\nPreferred\nExperience with death claims, beneficiary payouts, or similar claims processing (strongly preferred)\nKnowledge of regulatory and compliance requirements for claims, such as state prompt-payment laws, tax reporting, and unclaimed property\nPrior team or workflow management experience\nBenefits Highlights:\nEmployees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs-no enrollment is required.Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.\nGroup 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.\n#LI-JL1","description_format":"text","description_chars":4863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-03T01:25:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":36,"reasons":["conf:24","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/group-1001-claims-processing-team-lead","json_url":"https://alion.io/job/group-1001-claims-processing-team-lead.json","meta":{"generated_at":"2026-11-08T15:30:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1854086},"rest":"https://alion.io/mcp/rest/get_company?id=1854086"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgroup-1001-claims-processing-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgroup-1001-claims-processing-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgroup-1001-claims-processing-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/group-1001-claims-processing-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgroup-1001-claims-processing-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3654828}},{"tool":"search_jobs","arguments":{"company":"group1001.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3654828},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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