{"id":3993299,"url":"https://alion.io/job/group-o-bilingual-customer-service-representative-2","title":"Bilingual Customer Service Representative","company":{"id":673250,"name":"Group O","domain":"groupo.com","url":"https://alion.io/company/groupo","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:19:04Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T23:08:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns.\n\nAs a Bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills.\nThe ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused mindset.\nKey Responsibilities\nEssential Functions:\nReceive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs.\nListen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively.\nBuild rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer.\nMaintain a thorough understanding of the company's products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams.\nAssist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency.\nAccurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback.\nCollaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers.\nProactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs.\nExpected hours of work\nAbility to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.\nJob Qualifications\nEducation/Certifications:\nHigh School Diploma\nExperience:\nBasic customer service and phone handling experience.\nSkills and Qualifications:\nStrong verbal communication skills, with the ability to convey information clearly, concisely, and professionally.\nActive listening skills and the ability to empathize with customers while remaining calm and composed under pressure.\nExcellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved.\nFamiliarity with basic computer applications and proficiency in typing and data entry.\nAdaptability to work in a demanding environment with shifting priorities and a diverse customer base.\nCommitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.\n Physical Requirements : N/A\nBenefits\nMedical, Dental, Vision, and Life Insurance\nFlexible Spending Accounts (Medical and Dependent Care)\n401(k) Plan with Company Match\nGenerous Paid Time Off\n10.5 Paid Holidays\nCareer Development Opportunities","description_format":"text","description_chars":3916,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Business Process Outsourcing 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