user support technician

Groupe CIS ltée • 1 month ago

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Salary

$28k – $42k per year

Location

Hybrid (Saint-Jérôme, Canada)

Employment

Full-Time

First seen by Alion on Sep 8, 2026.

Overview

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Profile match

Groupe CIS ltée

Explore CIS Group’s integrated solutions for sales and distribution, transport operations and accounting, plus IT services, security and support.

cis-group.com • Saint-Jérôme • Quebec • Boca Raton • Information Security • Cybersecurity • Information Technology • Est. 1977

Responsibilities Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

2 years to less than 3 years

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Computer science

Computer support specialist

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