{"id":3638473,"url":"https://alion.io/job/groupsoftware-analista-de-suporte-acesso-cloud","title":"Analista de Suporte - Acesso Cloud","company":{"id":2781693,"name":"Group Software","domain":"groupsoftware.com.br","url":"https://alion.io/company/group-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sólides","truth_index":{"grade":"D","score":40,"open_postings":13,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belo Horizonte, Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2025-11-28T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T07:18:48Z","board_verified":true,"closed_at":null,"days_open":348,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":348},"description":"Descrição\nNo dia a dia, os desafios do Grouper serão\n- Realizar atendimento dos clientes via suporte telefônico e/ou outros canais;\n- Acompanhamento e registro dos atendimentos via tickets;\n- Instalações, atualizações e configurações de sistemas ERP da empresa;\n- Instalações e configurações de banco de dados SQL (nível básico);\n- Relacionamento com clientes, visando satisfação.\nEsperamos que você tenha\n- Boa comunicação verbal e escrita;\n- Ser organizado e proativo;\n- Facilidade de relacionamento com a equipe;\n- Conhecimento básico sobre redes de computadores;\n- Conhecimento intermediário sobre SQL Server;\n- Seja apaixonado por desafios.\n- Curso técnico ou superior em área de tecnologia;\n- Experiência em atendimento ao cliente/suporte, via conexão remota/ telefone/outros canais de atendimento;\n- Experiência com atendimento de software será considerada um grande diferencial\n- Demonstre senso de responsabilidade com prazos, qualidade e resolutividade no atendimento.\nNão é obrigatório, mas brilharia nossos olhos\n- Conhecimento em Active Directory\n- Conhecimento básico em gerenciamento e manutenção em Windows Server\n- Conhecimento em ferramentas e scripts de automação","description_format":"text","description_chars":1182,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management"],"lifecycle":[{"event":"open","at":"2026-11-02T21:15:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.127,"p_room":0.28,"age_days":348,"expected_fill_days":27,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/groupsoftware-analista-de-suporte-acesso-cloud","json_url":"https://alion.io/job/groupsoftware-analista-de-suporte-acesso-cloud.json","meta":{"generated_at":"2026-11-11T07:33:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2781693},"rest":"https://alion.io/mcp/rest/get_company?id=2781693"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgroupsoftware-analista-de-suporte-acesso-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgroupsoftware-analista-de-suporte-acesso-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgroupsoftware-analista-de-suporte-acesso-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/groupsoftware-analista-de-suporte-acesso-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgroupsoftware-analista-de-suporte-acesso-cloud"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3638473}},{"tool":"search_jobs","arguments":{"company":"groupsoftware.com.br","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3638473},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}