{"id":3615750,"url":"https://alion.io/job/growe-technical-support-specialist","title":"Technical Support Specialist","company":{"id":5609,"name":"Growe","domain":"growe.com","url":"https://alion.io/company/growe","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false}],"status":"closed","first_seen_at":"2026-11-02T12:15:26Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T11:04:09Z","board_verified":false,"closed_at":"2026-11-04T11:04:09Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Growe welcomes those who are excited to:\nWork closely with business units and technical teams to clarify requests and track task progress;\nMonitor Grafana boards to assess system performance and detect potential issues;\n\nRecord incidents in JSM/Jira in compliance with established workflows;\n\nHandle support tickets, ensuring they are updated regularly and resolved promptly;\n\nEscalate incidents when required, adhering to internal protocols;\n\nDraft and deliver notifications about scheduled or unscheduled technical activities;\n\nCollect detailed technical information using the available tools for further escalation of issues to the appropriate development team. \n\nWe need your professional experience:\n6-12 months of experience in Technical Support or L1 Support;\nEnglish proficiency at B1+/B2 level or higher for written communication and working with technical documentation;\n\nUnderstanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes;\n\nAbility to use browser DevTools (Network, Console);\n\nExperience with any ticketing system (Jira, Zendesk, Freshdesk, etc.);\n\nAbility to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos. \n\nWe appreciate if you have those personal features:\nAnalytical thinking: looking beyond the reported symptoms to identify the root cause of an issue;\nAttention to detail when working with statuses, IDs, logs, transactions, etc;\n\nOwnership: taking responsibility for cases until resolution and following up on escalated issues;\n\nProactivity: checking documentation, previous cases, and available systems before escalation;\n\nAbility to prioritize multiple cases simultaneously, considering SLAs and business impact;\n\nWillingness to learn and quickly understand new products, systems, and processes. \n\nWe are seeking those who align with our core values:\nGROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;\n\nDRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;\n\nBE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. 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