# Technical Support Specialist

Growe welcomes those who are excited to: Work closely with business units and technical teams to clarify requests and track task progress; Monitor Grafana boards to assess system performance and detect potential issues; Record incidents in JSM/Jira in compliance with established workflows; Handle support tickets, ensuring they are updated regularly and resolved promptly; Escalate incidents when required, adhering to internal protocols; Draft and deliver notifications about scheduled or unscheduled technical activities; Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team. We need your professional experience: 6-12 months of experience in Technical Support or L1 Support; English proficiency at B1+/B2 level or higher for written communication and working with technical documentation; Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes; Ability to use browser DevTools (Network, Console); Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.); Ability to independently reproduce issues and clearly document them for developers: steps

- **Id**: 3615750
- **Url**: <https://alion.io/job/growe-technical-support-specialist>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: inferred
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-02T12:15:26Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-04T11:04:09Z
- **Board verified**: no
- **Closed at**: 2026-11-04T11:04:09Z
- **Days open**: 1
- **Description format**: text
- **Description chars**: 2280
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: iGaming & Gambling

## Company

- **Id**: 5609
- **Name**: Growe
- **Domain**: growe.com
- **Url**: <https://alion.io/company/growe>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Technologies

- **Freshdesk** — Optional: no
- **Grafana** — Optional: no
- **Jira** — Optional: no
- **Rest API** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Intermediate (B1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-02T16:24:11Z
- Event: close; At: 2026-11-04T11:04:09Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.