{"id":753533,"url":"https://alion.io/job/growthresourcing-1st-line-support-engineer-office-based","title":"1st Line Support Engineer - Office Based","company":{"id":673474,"name":"Growth Resourcing","domain":"growthresourcing.co.uk","url":"https://alion.io/company/growthresourcing","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Umhlanga, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-11-03T22:12:22Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"We are looking for a motivated and customer-focused 1st Line Support Engineer to join our growing IT support team.\nThis role is ideal for someone who enjoys problem-solving, working with technology, and delivering excellent customer service in a fast-paced professional environment. You will act as the first point of contact for technical support queries, assisting users with day-to-day IT issues while ensuring a high standard of support and communication.\nKey responsibilities\nThe successful candidate will play an important role in supporting business operations by providing efficient and timely technical assistance across hardware, software, and systems.\nProvide 1st-line technical support to internal users via phone, email, and ticketing systems\nLog, categorise, prioritise, and manage support tickets accurately\nTroubleshoot and resolve common IT issues relating to:\nWindows operating systems\nMicrosoft 365 applications\nUser accounts and password resets\nPrinters and peripheral devices\nLaptops, desktops, and mobile devices\nNetwork connectivity issues\nMicrosoft Teams and collaboration tools\nEscalate unresolved or complex issues to senior support teams where necessary\nAssist with onboarding and offboarding processes, including user setup and equipment allocation\nMaintain accurate documentation of incidents, resolutions, and IT procedures\nSupport hardware installations, software deployments, and system updates\nEnsure all support activities are delivered in line with IT policies, security standards, and compliance requirements\nDeliver exceptional customer service while maintaining professionalism and empathy\nRequirements\nMinimum of 2 years experience within an IT Helpdesk or Service Desk environment\nGood understanding of Microsoft Windows and Microsoft 365\nBasic understanding of networking concepts (Wi-Fi, TCP/IP, VPNs)\nStrong troubleshooting and analytical skills\nExcellent verbal and written communication skills\nStrong organisational skills and attention to detail\nAbility to manage multiple tasks in a fast-paced environment\nCustomer-focused mindset with a proactive approach\nDesirable\nExperience using ticketing or ITSM systems\nExposure to Active Directory and user account administration\nKnowledge of remote desktop support tools\nUnderstanding of ITIL processes\nRelevant IT certifications (CompTIA, Microsoft, ITIL, etc.)\nPersonal Attributes\nPassionate about technology and continuous learning\nProfessional, approachable, and customer-focused\nAble to remain calm and composed in high-pressure situations\nAn effective communicator with strong teamwork and collaboration skills\nReliable, well-organised, and proactive in problem-solving\nDedicated to delivering a high standard of technical support and customer service\nBenefits\nWhy Join Growth Resourcing?\n Competitive salary with strong growth potential\n Be part of a scaling business backed by UK leaders\nWork in a high-performance, supportive environment\n Real career progression opportunities-we grow people, not just teams\n Learn fast, move fast, and make an impact from day 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